Summary:

Tri Star Energy is currently seeking an experienced and qualified Customer Service Analyst to join our innovative Commercial/Wholesale team in our Store Support Center in Nashville TN. The Customer Service Analyst is responsible for conducting credit reviews for new customers, analyzing customer data to identify trends and opportunities for improving customer retention and new business, managing billing processes, and providing exceptional customer service.

Tri Star Energy has been recognized as one of Nashville’s top workplaces for the last 5 years in a row and is continuing to build out an amazing team of high-impact professionals. If you are looking for an opportunity to be a part of a team of talented customer service professionals, increase your visibility and impact across an enterprise, and deepen your cross-functional tactical and strategic skill sets, we are the place for you!

Benefits of Working at Tri Star Energy:

• Competitive Compensation Structure
• Affordable Healthcare Insurance
• Tuition Reimbursement
• Credentialing Support
• HSA Contributions & Matching
• PTO & Community Service Days
• Employee Discounts and Perks
• 401K Matching/Immediate Vesting
• Corporate Chaplaincy Program
• Employee Assistance Program/Tri Star Cares

Primary Responsibilities:

• Oversee credit review process and liaison between customer and AR manager to ensure timely processing.
• Analyze customer data to identify trends and opportunities for improving customer retention and new business.
• This includes analyzing data around customer satisfaction and net promoter score from surveys.
• Follow the performance of existing accounts to ensure volume commitments.
• Tracking of brand rebates to ensure payment is received.
• Completes billing processes for wet hose and fleet card LOB, including reviewing invoices and resolving billing discrepancies.
• Complete quarterly bonuses for area managers
• Set up customer accounts in PDI when a credit application is approved to be reviewed by the AR manager.
• Maintain accurate records and documentation related to customer accounts and transactions.
• This includes updating customer information and maintaining a customer database.
• Provide excellent customer service to our customers, answering questions and resolving issues in a timely and professional manner.

Required Qualifications:

• Bachelor’s degree in business, finance, or a related field.
• 2+ years professional experience in customer service, credit analysis, data analytics, or a related field.
• Strong analytical and problem-solving skills, with the ability to think critically and make data-driven recommendations.
• Proficiency in Microsoft Office, particularly Excel, and experience using data visualization tools such as Tableau or Power BI.
• Proficiency with mapping software such as Google Maps.

Preferred Qualifications:

• Prior Experience in Retail, Fuel Services, Fuel Transport, Credit Card, or Fleet Payment Card Industries.
• Prior Experience in Sales Support.
• Experience working with an ERP and a CRM system such as Salesforce.

About Us:

Tri Star Energy is a growing, local, family-owned company with nearly two thousand employees and 160+ locations, based in Nashville, TN. With Wholesale, Commercial, and Retail Convenience Store services, we are the Mid-State’s premier convenience retailer and one of the leading fuel providers in the Southeast. Tri Star Energy has been recognized as one of Nashville’s top workplaces for the last 5 years in a row. Our retail brands, Twice Daily, Sudden Service, and White Bison are well known throughout the region as providing a differentiated food and fuel experience that is second to none for our #1 priority; our Guests.

Tri Star Energy and the TSE Brands’ mission is to build lasting relationships by serving our community. Our people are driven by our core values: Strive for Balance, Expect Achievement, Have Integrity, Be Committed, and Be a Servant Leader. Join our awesome team and be a part of setting a new bar for an industry on the rise.

Tri Star Energy is an equal opportunity employer and hires without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics, or any other category protected under applicable law.

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