AWP Safety is North America’s leading traffic control specialist. Our team of 6,500 professionals helps secure 2,000 work zones every day – ensuring customer crews, drivers, and our teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Super Bowl and Boston Marathon.

Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and quality, and a sense of urgency.

The Customer Service Administrator is the first point of contact at the facility, representing Statewide, with a high level of professionalism and knowledge of Statewide products and services. The ideal candidate for this role will display exceptional customer service and communication skills when answering calls, replying to email inquiries, educating customers on promotions or sales, and supporting the administrative needs of the facility.

• Provide high-quality customer service to any walk-in customers
• Collaborate with and assist the Account Manager and Branch Manager with orders and customer needs
• Assist with showroom merchandising and ordering products
• Answer incoming phone calls and transfer to the correct person
• Respond, compose, and send e-mail correspondence throughout the company in a timely manner
• Provide customer support via email, phone, or in person
• Inform customers of current promotions or special sales
• Engagement in learning and communicating all Statewide products and services
• Compliance with all company safety standards and procedures
• Creatively work with team members on sales strategies
• Other duties as assigned

• Strong customer service skills
• Knowledge of construction, traffic control, or infrastructure industries preferred, not required
• Strong communication skills, both written and oral, bilingual a plus
• Excellent computer and internet skills
• Must be results-driven, friendly, tenacious, work independently and have a positive attitude
• High energy and self-motivated
• Team focused and supportive of the company’s direction
• Hours of operation are typically 8 a.m.- 5 p.m., M-F
• 40-hour workweek
• Primarily sedentary or working at a desk
• Occasionally lift and move 10-50 pounds
• Proficient literacy
• The employee frequently is required to stand, walk, or reach with hands and arms.

• Benefits-eligible 1st of the month following hire.
• All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
• Company paid 50k in basic life insurance.
• Company paid LTD.
• Health Savings and Flex Spending Accounts Available
• 401(k)
• Paid Time Off & Paid Holidays
• AWP named one of America’s Greatest Workplaces 2023 for Diversity

Compensation: $18-22 Hourly

Traffic Solutions Corp., d.b.a. Statewide Safety Systems, a company of AWP, complies with all laws prohibiting discrimination against employees and applicants based on race, color, religion, sex, age, national origin, citizenship status, disability, genetic information, veteran status, or other protected classifications under applicable law. Traffic Solutions Corp., d.b.a. Statewide Safety Systems complies with all federal government contracting laws and is committed to providing equal employment opportunities for qualified employees and applicants, such as women, minorities, persons with disabilities, and certain groups of veterans. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits. Traffic Solutions Corp., d.b.a. Statewide Safety Systems policies and practices reflect our commitment to nondiscrimination in all areas of employment, including contracting opportunities for vendors and suppliers.