Customer Experience Representative Job at Ryerson
We are currently seeking a qualified Customer Experience Representative to join our inside sales team in Denver, CO. This position is primarily responsible for sales growth and building customer relationships through excellent account management skills and customer service.
Roles and Responsibilities
Roles and Responsibilities
- Interacts daily with a large customer base on contractual business.
- Maximizes the opportunity to build relationships with previously assigned or new customers through response to request for quotations, material needs, technical inquiries, and product solutions with the goal of winning business and maximizing profitability.
- Manages full cycle customer orders from creation through delivery, including communicating and resolving any deviations from what has been agreed upon.
- Utilizes Ryerson internal supply chain in conjunction with our external supply chain vendors.
- Acts as a functional expert in fabrication to support the inside sales team and outside territory managers.
- Proactively markets Ryerson as a preferred supply chain partner for fabricated “value added” services to current and potential customers, emphasizing quality and service performance.
- Establishes and maintains strong relationships with internal and external partners, including but not limited to account managers, credit center, inventory managers and an extensive vendor network.
- Understands and effectively incorporates Ryerson’s business goals and concepts to achieve sales and profitability.
Position Requirements:
Position Requirements:
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex (including gender identity, sexual orientation or preference, and pregnancy), age, national origin, religion, disability or genetic information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier.
Position Requirements:
- Bachelors degree preferred
- 1 - 3 years sales experience in the metals industry preferred
- SAP experience a plus
- Ability to understand the core processes that are involved with our value added sales strategy such as thermal cutting, punching, forming, welding etc.
- Strong math aptitude
- Proficient in Microsoft applications (i.e. Word, Excel, Outlook)
- Is aggressive, competitive and self-motivated
- Detail oriented, organized and can multi-task
- Strong interpersonal and communication skills
- Problem solving/conflict resolution and negotiation skills
- Ability to work well and excel while working with a team or individually
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex (including gender identity, sexual orientation or preference, and pregnancy), age, national origin, religion, disability or genetic information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier.
Experience Required: 1 - 3 Years
Education Required: Bachelors Degree
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