Description:The Customer Experience Representative position serves as the front line by creating relationships with our lifelong fans through providing product information and best solutions based on customer needs. In addition, the Customer Experience Representative is also responsible for resolving customer issues, processing phone orders, shipping inquiries and other customer experience related type phones calls.
WHO YOU ARE
You:

• Raise the bar by taking the initiative to achieve results and make excellence your goal.
• Create lifelong fans by making customer experience your top priority.
• Are authentic and say what you mean, share how you feel, and are your true self.
• Are a team player and foster a sense of community by recognizing and valuing the unique contributions of our team.
• Believe it’s possible and are the optimist who looks at challenges as opportunities and brings solutions to the table.
• Embrace change and welcome change that comes your way learning from it.

WHAT YOU’LL DO

• Answer inbound calls relating to customer service inquiries for existing and potential customers in a professional and effective manner
• Possess excellent company process knowledge and strong skills in communicating product technical specifications as well as operation and assembly of product
• Provides follow-up with customers, taking ownership from beginning to end for an exceptional customer experience.
• Establishes and maintains effective customer relationships
• Gains insight into customer needs, identifying opportunities that benefit the customer, by exceeding the customer’s expectations
• Makes sounds decisions even in the absences of complete information to provide customers with the best experience
• Understands different customer situations may call for different approaches. Ability to adapt and adjustment in the moment.
• Works effectively in a team environment sharing success, best practices for department processes
• Embraces challenges, learns from feedback, inspired by and celebrates others success, persists despite obstacles
• Learns quickly when facing new situations, training updates and processes, enjoying challenges
• All other duties as assigned.

Requirements:HOW YOU’LL GET THERE

• High School Diploma is required; some college is preferred
• 2+ years’ experience in customer support
• Customer obsessed with track record for going above and beyond for the customer
• Strong communication skills both oral (speaking, listening, interpretation) and written
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to be a quick problem solver and learner

WHY Vari?
We’re award winners:

• Work at a “Best Place to Work” – FORTUNE Magazine
• Grow with the “National Entrepreneur of the Year” – EY
• Be part of the “Fastest Growing Company in DFW” – SMU
• Learn from award-winning leadership – CEO of the Year (2021, D Magazine), Most Admired CEO (Dallas Business Journal), CMO of the Year (American Marketing Association), Outstanding CFO – Large Private Company (DCEO)

We want you to be happier and healthier:

• Your own Active Workspace
• On-site gym with Peloton cycles and a spa-like locker room
• Group fitness classes – from bootcamps to yoga
• Meditation and chair massage pods
• Subsidized healthy food from Fresh Café
• Outstanding overall total rewards package
• Wellness program and insurance premium discounts

We value our employees:

• Community Team that cares
• Enhanced paternity / maternity programs
• 401k and profit-sharing plan
• Paid personal time off
• Paid volunteer time off
• Team building events on and off site
• Mentoring and career development
• Gourmet coffee bar
• Education reimbursement
• Short-term and long-term disability premiums covered at 100% by Vari

**Vari provides equal employment opportunities to applicants and employees without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Job Type: Full-time

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