At 4over, we are committed to building a diverse and inclusive workplace welcoming to people of all backgrounds. Providing our employees with job training and opportunities for growth, development, and advancement. We take pride in fostering a safe environment for all employees in our climate-controlled plants.

We take pride in ensuring our customers are provided quality products, with a professional and positive customer service experience. This is an entry level position, with training available. As a Customer Experience Representative, you will:

Provide customers with solutions by providing a high level of service in a contact center/call center environment. Develop and retain relationships through listening and implementing a successful plan of action. The CSR resolves a wide variety of issues through customer education, thorough follow-up, and providing a positive customer experience.

Schedule: Monday-Friday, eight or more hours per day, five days per week based on business needs. Primary schedule will be 8:00 AM – 5:00 PM, Monday – Friday, or similar. This is an on-site position requiring the employee to be present physically.

Essential Duties and Responsibilities include the following:

• Resolve customer concerns in a quality-oriented way to produce a positive outcome either via telephone, through virtual chat, or a combination of the two
• Accurately notate and record each customer interaction to ensure all accounts are updated
• Handle complex requests with patience, professionalism, and empathy
• Demonstrate a sense of urgency and dedication to exceed customer expectations and earn customer loyalty through accuracy, efficiency, courtesy, and knowledge
• Provide customer feedback to department for new product and resource development
• Educate and assist customer base on company website, products, and services
• Other duties as assigned

Qualifications

• High School Diploma or GED equivalency, required
• Intermediate computer knowledge, ability to type 40+ WPM with accuracy
• Effectively communicate orally and written in English with all members of the internal organization as well as external customers
• This is an on-site position requiring the employee to be present physically

Preferred

• Experience in high volume Call Center/Contact Center environment, preferred
• Printing or Wide Format experience, preferred
• Strong work history (longevity)

4over Company History:

4over was founded in February of 2001. What started off as creating business cards and web page designs by a husband and wife, quickly flourished. Since the company was founded, we are now a private equity owned company growing and expanding across many states. Through our 4over Core Attributes, we are committed to meeting and exceeding customer expectations, cultivating and nurturing our relationships, providing excellence and caring for others.

Health and Life Insurance-

• Medical, Dental, Vision, Life/AD&D Insurance, Disability, and Flexible Spending Accounts (FSAs) for Health Care and Dependent Care
• 4over pays 100% of the employee’s premium for his/her Basic Life/AD&D Insurance in the amount of 1x the employee's annual salary, up to $500,000
• Coverage will be effective on the 1st of the month following 1 month of continuous regular full-time employment

401(k) Retirement Plan

• New employees are eligible to enroll the first of the month, following 1 month of employment
• Semi-annual open enrollment (January 1st and July 1st)
• Discretionary employer match; typically, 50% of employee deferrals up to 6% of compensation
• Immediate Vesting

Holidays and PTO

• 9 Paid Holidays
• Accumulating PTO to be used after 90-days of continuous and active full-time service

4over is an Equal Opportunity and Affirmative Action employer. It provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, national origin, age, religion, disability, or any other legally protected status and takes affirmative action to recruit, employ, train, and promote qualified minorities, women, covered veterans, and individuals with disabilities.