Hours: 2nd Shift 12:00PM - 8:00PM - Every other weekend 3:30PM - 11:30PM (subject to change):

Please apply online for further consideration and review.:
For additional information, please contact:
Hillary Bayens, SR Director of Talent Acquisition
hbayens@signaturehealthcarellc.com
Cell/text: 502.263.8471

#LI-HB1:
Signature HealthCARE is a family-based healthcare company that offers integrated services in 8 states across the continuum of care: skilled nursing, rehabilitation, assisted living, memory care, home health, cognitive care, and telemedicine.

A growing number of our centers are earning quality assurance accreditation and pioneering person - directed care. Many of our skilled nursing facilities have achieved a 4 or 5-star overall rating from the Centers for Medicare Medicaid Services. Additionally, we have been awarded as a certified Great Place to Work for three years in a row and Modern Healthcare’s "Best Places to Work!"

How you will make a difference

Understand customer experience needs of SHC facilities, home office and ancillary services.

How you will spend your time

*

• Meet the physical and sensory requirements stated below and be able to work in the described environment.
• Identify and participate in process improvement initiatives that improve the customer experience, enhance workflow, and/or improve the work environment.
• Prioritizing resident satisfaction, outcomes, risk mitigation, and adherence to protocols.
• Communicate with residents and families in a tactful, sensitive, clinically appropriate manner that minimizes risk of dissatisfaction.
• Keep professional records about all encounters in an electronic chart.
• Attend team meetings, 1:1 meetings, and project-based meetings as scheduled.
• Participate in other special projects and related program development and process improvement initiatives as needed, particularly in area of care navigation, resource generation by locality and risk management.
• Serve as a general information source for resident and families.
• Maintain contact with the resident and family from the time of admission to the time of discharge.
• Other special projects and duties, as assigned.

The qualifications you will need:

• High school diploma or GED required or equivalent related work experience.
• Minimum of two (2) years related experience in healthcare setting; LTC preferred.
• Effective verbal and written English communication skills.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Understanding of company products, services, and policies.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations.
• Strong time management and decision-making skills.
• Fluency in multiple languages may be desired
• Demonstrated experience in Microsoft Word, Excel, Power Point and Outlook, Internet and Intranet navigation.
• Highest level of professionalism with the ability to maintain confidentiality.
• Ability to communicate at all levels of organization and work well within a team environment in support of company objectives.
• Customer service oriented with the ability to work well under pressure.
• Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects with high level of quality and productivity.
• Strong analytical and problem-solving skills.
• Ability to work with minimal supervision, take initiative and make independent decisions.
• Ability to deal with new tasks without the benefit of written procedures.
• Approachable, flexible and adaptable to change.
• Function independently, and have flexibility, personal integrity, and the ability to work effectively with stakeholders and vendors.

Signature HealthCARE is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran and other protected categories.

Signature HealthCARE is a family-based healthcare company that offers integrated services covering several states across the continuum of care: skilled nursing, rehabilitation, assisted living, memory care, cognitive care, and telemedicine. A growing number of our centers are earning quality assurance accreditation and pioneering person – directed care. Many of our skilled nursing facilities have achieved a 4 or 5-star overall rating from the Centers for Medicare Medicaid Services. Additionally, we have been awarded as a certified Great Place to Work for several years in a row and Modern Healthcare’s “Best Places to Work!”


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