About Lumanu

Lumanu is building the financial infrastructure for the creator economy. The rise of remote work and modern tools has allowed creators to make a living in new, more flexible ways. This new way of working is quickly becoming the norm: out of the 86 million creators in the US, 22 million have their own business and another 44 million aspire to [source]. But the shift from creatives to business owners creates new responsibilities, including accounting and managing cash flow.

Creators are also not alone in the creator economy – they transact with brands, agencies, and platforms. Each time a business transaction happens, payment is involved along with compliance, accounting, and tax implications for all parties in the transaction. Lumanu builds technology that makes doing business in the Creator Economy easy, collaborative, and fun. With Lumanu, creators can (1) Easily manage, protect, and grow their business, (2) Send/receive money instantly while collaborating with brands and other creators, and (3) Benefit from a community that's built to support them in every step of their journey.

About The Role:

• As a Customer Experience Associate, you will create an exceptional experience for both brands and creators who interact with Lumanu. In this role, you will liaise with internal teams such as marketing, sales, product/engineering, billing, operations, etc. to ensure that the Lumanu customer experience is enjoyable. Additionally, you will collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered for fun and innovative brands like Fabletics, Savage X Fenty, Reformation, and hundreds more.
• If you're excited about our mission, we'd love to hear from you!

What You'll Be Doing

• Provide a warm and informative onboarding for brands new to Lumanu
• Identify customer needs and take proactive steps to maintain positive experiences
• Respond to brand queries and provide troubleshooting assistance in a timely and effective manner, via email, social media, text, and chat
• Create educational documentation to be shared with customers
• Educate and upsell clients as needed
• Document technical issues and share feedback with the product team.

What We're Looking For:

• Bachelor's degree in marketing, communications, advertising, business management, or a related field
• Background in customer service, account management, or client success
• Excel your career in a fast-paced startup
• Strong communication skills and an ability to collaborate with others to deliver top-notch experiences
• Comfort with ambiguity and an ability to bring clarity to complex challenges
• Enjoys rolling up their sleeves to get stuff done and thinks strategically about how to improve processes and business results
• Bonus: You have a background in payments at a payments company, online merchant or marketplace focused business

Our Benefits

• Competitive Pay & Stock Options
• Full Medical, Dental, and Vision Plans
• Unlimited PTO
• Remote work & flexible hours
• 401k Retirement Plan
• Paid Parental Leave

More about Lumanu
We support all types of creators—from influencers and musicians to graphic designers and gamers. Whether they have millions of followers or a few hundred, whether they collaborate with Fortune 500 companies or mom-and-pop shops, Lumanu takes care of business so that creators can thrive on their own terms.