Catalis' affiliate, Intuition, is a leader in the College Prepaid and 529 Savings Plans. We believe in creativity, innovation, and collaboration. As a 529-focused organization, our team has developed highly-specialized knowledge and understanding of the college savings industry, and we’re proud to offer our customers comprehensive solutions that are as unique as they are. Experience how Align529™, our powerful and customizable proprietary technology platform, paired with our unparalleled Customer Engagement Center would benefit your state's college savings programs.

Are you someone who gets energized by speaking with customers, possesses a high degree of empathy and patience, and wants to use those skills to make a real impact on people's lives? If so, this may be the perfect role for you.

What you will do: Work a set full-time (30 plus hours) or part-time (under 30 hours) schedule Monday through Friday only. We are closed on major holidays.

Provide exceptional support to our customers via phone and email. Learn and embody our unique way of communicating with customers. Help individuals with unique financial needs navigate importat life situations. Be a detective and problem solver who helps people resolve unique financial issues. Proudly represent our company that is known for providing top-notch customer support.

Our Ideal Candidate: Someone who is excited to join a fast growing company that changes people's lives for the better, comfortable learning and navigating systems, following processes, and taking in new information. A strong communicator; a patient, kind and empathtic listener who is eager to understand where people are coming from and help them as much as you can. Someone who absolutely loves to help people - an optimist who maintains a positive attitude when faced witha challenge or problem. Someone who is able to take responsibility and demonstrates ownership in helping our customer. A punctual, trustworthy, and reliable professional; goes above and beyond to provide the best possible customer solutions.

Benefits: We offer a full range of employee benefits including medical, dental, Paid Time Off and 401(k). We also have an on site work out facility that is free of charge to employees.

Physical Activities/Working Conditions:

Full time sitting, keyboard and mouse work, telephone work with headset

Bilingual Preferred (English/Spanish) - ability to read, write and speak both fluently.

EOE

Education, Experience and Skills: One year prior professional experience working in customer service or have personal or professional experience working with people with disabilities. Excellent oral and written communication skills, attention to detail, analytical skills, customer service orientation. A high school diploma or the equivalent is required.