Customer Care Specialist Job at Widex
Pay: $20-22/hr confirm
Hours: 11:30AM – 8:00PM EST (8:30AM – 5:00PM PST)
Location: Hybrid (2 days onsite/week)
Essential Responsibilities
· Answers incoming calls in a professional manner
· Enters orders as required in Widex Pro and S2k.
· Investigate and troubleshoot customer issues as needed
· Responds to inquiries via email or phone such as for shipping information, warranty detail, stock availability
· Logs customer activity and calls in Sales Force CRM system
· Works to resolve action orders
· Handles complaints in the Sales Force CRM case system, works to resolve cases and close loop with the customer
· Show dedication to learn all aspects of the hearing healthcare industry, including knowledge of buying groups, 3rd party accounts and key customers.
· Potential to work from home if necessary due to weather
· Adheres to work schedule and attendance policy
· Attend training sessions when required during work hours, occasional weekend training workshops
Knowledge and Skills Required
· High School Diploma required; two-year degree preferred
· Experience in high volume call center
· Strong PC skills, Microsoft Office, specifically MS Word, Excel, and Outlook
· Strong written and verbal communication skills
· Previous CRM experience preferred
· Strong problem-solving skills
· Ability to work both in a team and independently
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Hauppauge, NY 11788: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Call center: 1 year (Preferred)
Work Location: Hybrid remote in Hauppauge, NY 11788
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