• One position available, qualified candidate may work in the York, PA or Reedsville, PA branch location.

Position Description: Customer Care Specialists have expertise in providing account information to customers through phone inquiries and email communications. They are responsible for processing customer convenience service requests as well as handling general account inquiries. They are successful at promoting our products and services. Performs a wide variety of customer-facing duties primarily focused on providing excellent service to phone customers.

Areas of Responsibilities include but not limited to:

Customer Service

• Receives telephone calls promptly, professionally, and courteously. Assist callers with routine inquiries and requests.
• Ensures that existing and potential customers receive prompt, courteous service.

Customer Sucess

• Takes ownership of customer inquiries and addresses them promptly. . Serves as the first point of contact for new prospects matching them with the right team member.

Accounting

• Process incoming phone payments. Process FastCash requests. Complete noncash forms as needed for internal adjustments and transfers to Finance.

Administrative Duties

• Completes administrative duties to support the day to day operations of the association. Provides payoff quotes to customers as needed. Supports online inquiries and provide customer support for Account Access users. Performs system maintenance as needed.

REQUIREMENTS

• Customer service experience preferred or training/experience in banking or finance industry.
• Generally, one to five years of customer service or call center experience.
• Excellent communication and interpersonal relations skills.
• Moderate to thorough knowledge of computer software applications and proven self-starter.
• Ability to answer routine customer questions and concerns independently.
• General knowledge of clerical and administrative duties to support branch operations.
• Excellent organizational skills with the ability to simultaneously work on multiple projects/assignments.
• Ability to initiate, organize and prioritize work and maintain confidentiality.
• Ability to work branch hours of operation (typically Monday – Friday from 8 a.m. to 4:30 p.m.)

Equal Opportunity Employer including veterans and individuals with disabilities