Customer Care Assistant Job at Bryan Health
GENERAL SUMMARY:
The Customer Care Assistant welcomes guests, determines individual needs and responds appropriately. This position is responsible for arranging for or providing direction/way-finding information or escort/transport to appropriate locations in the facility. Ensures guest safety and satisfaction.
PRINCIPAL JOB FUNCTIONS:
- Commits to the mission, vision, beliefs and consistently demonstrates our core values.
- Greets and acknowledges all guests.
- Assesses guest’s needs and responds appropriately.
- Resolves crisis situations; initiates incident report process.
- Finds solutions for complex questions or guest concerns.
- Coordinates escort/transport needs received from Medical Center areas and physician offices via Vocera communication system.
- Operates wheelchairs to ensure the safety of the passenger at all times.
- Follows emergency procedures as appropriate.
- Trains Customer Care escort volunteers.
EDUCATION AND EXPERIENCE:
High School diploma or equivalency required. Minimum of one (1) year experience in customer service or medical environment requiring frequent public contact required.
PHYSICAL REQUIREMENTS:
Characterized as medium work requiring exertion of 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or a greater than negligible up to 10 pounds of force constantly to move objects.
Location: Bryan Health · Volunteers and Customer Care
Schedule: Part-time, Day shift, 5:00 a.m. - 11:00 a.m. Monday - Friday
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