Customer Account Resolutions - Promotional Products Job at Nassau Candy
Nassau Candy's promotional products arm, Chocolate Inn / Lanco, is currently seeking a Customer Resolutions Specialist to support their growing custom business in Hicksville.
This critical on-siterole will primarily serve as a liaison to Customer Service, Sales, and various other teams, and function as a go-to for overall customer account questions and resolutions.
Will be able to use critical thinking, outstanding communication, and diplomatic resolution skills in a fast paced and extremely deadline-driven environment.
Must be able to work independently and with team members as well as management of all levels and have strong overall computer / systems aptitude.
Key Responsibilities:
€ Customer liaison resolving issues surrounding product orders, shipping, quality, etc.
€ Complete and submit weekly open order and monthly credit reports
€ Manage, maintain, and process annual, semi-annual, and quarterly rebates
€ Monitor ad allowances against sales agreements
€ Maintain and oversee rebate agreement renewals
€ Provide backup for account questions regarding Order Entry, Customer Service and Accounts Receivables
€ Monitor and maintain the show payments and annual memberships – submit for payment
€ Other duties as needed within the department
Perks and Pay:
€ Medical, Dental, Vison, AFLAC
€ Paid holidays, PTO, and vacation
€ 401(k)
€ Pet insurance
€ Entrepreneurial environment….and more!
This is an excellent opportunity to join a stable and growing Long Island company!
We are an Equal Opportunity Employer
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Hicksville, NY 11801: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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