Customer Account Manager-Discount Channel (Hybrid) Job at Nestlé USA
Foods people love. Brands people trust. And a career that nourishes your future like no other.
If you're driven by the passion to do something meaningful that changes lives, Nestlé is the place for you. Nestlé USA is one of seven operating companies that make up Nestlé’s presence in the United States. We're in 97% of American homes, and as the leading food and beverage company, our goals are to continue to deliver quality food and beverage products, strengthen our local communities, and reduce our environmental and climate impact.
We’re determined to challenge the status quo and be better tomorrow than we are today. As individuals and teams, we embrace our entrepreneurial culture and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Here, you will find limitless opportunities to learn and advance your career and feel empowered to succeed in the workplace and beyond. Because our focus is not only on nourishing our customers, but also about enriching you.
This position is not eligible for Visa Sponsorship.
Nestlé Coffee Partners (NCP) is on a mission to elevate how our consumers experience coffee. With brands like Starbucks, Nescafe, Chameleon, and Blue Bottle, our diverse product portfolio is brimming with rich and fulfilling opportunities for motivated individuals passionate about sharing their love of coffee and the moments it creates.
Our Seattle office provides an inspiring and high-energy work environment that fuels our fast-paced growth, and our flexible field-based positions across the country ensure that we are fully immersed and positioned to pioneer the coffee market.
Across our organization, we are creating a workplace where partnership is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Together, we will brew remarkable things!
Job Summary and Mission
Nestle Coffee Partners Customer Account Manager selling to the Discount Channel contributes to Nestlé Coffee Partners' success by selling excess inventory and managing profitability of our portfolio. The Customer Account Manager is responsible for identifying at-risk inventory, analyzing customer needs, creating weekly product offers and negotiating to maximize sales and profit.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Leadership: Setting sales and profitability goals to deliver the best financial return for NCP
- Identifies opportunities to sell at-risk inventory (limited remaining shelf life)
- Leads the selling and negotiating activities with a select group of discounters across the U.S.
- Leads cross functional relationships within organization to provide better solutions
Sales Execution: Developing sales and operational plans, ensuring execution, and measuring results:
- Understands customer strategy and requirements and develops product offers to quickly liquidate inventory in line with established Nestlé sales guidelines
- Leads sales processes/procedures to help achieve business goals
- Manages trade allowances effectively to maximize profitability for NCP
- Analyzes sales and business trends to effectively negotiate with customer
Business Requirements: Providing functional expertise and executing functional responsibilities:
- Responsible for details related to the day-to-day business (i.e. create orders, track shipments, manage trade allowances etc.)
- Communicates monthly, quarterly and annual business expectations
- Ensures customers are executing within Nestle Policies and Procedures
- Builds positive relationships with customer, up to the VP-level of the customer’s organization
- Updates and advises leaders to business challenges and is responsible for process improvement
Team Building: Acts as a strong partner to fellow Commercial Development team members
- Challenges and inspires cross functional team members to achieve business results
- Participates in key training activities and team events
- Provides support to cross functional team members to help achieve Waste reduction initiatives
Summary of Experience:
- Discount Channel selling experience desired
- At least 3+ years of experience developing and leading sales within consumer products industry, negotiating annual sales plans focused on multiple brands, and key account sales at the Director and/or buyer level
- Experienced in managing sales, profit and trade allowances
- Strong experience working with cross-functional groups including Supply Planning, Finance and Commercial Development
- Solid Knowledge related to Customer Financial Models (Item Margin, Category Margin, Waste etc.)
- Strong negotiating experience and skills required
Basic Qualifications:
- Minimum Bachelor's Degree required
Required Knowledge, Skills and Abilities:
- Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
- Ability to communicate clearly and concisely, both orally and in writing
- Strong selling and negotiation skills
- Strong analytical and problem-solving skills
- Ability to balance multiple priorities concurrently through cross-functional team
- Ability to apply consultative skills in a business environment
- Knowledge of business planning and financial performance measures
- Ability to present customer information to small-medium size groups
The approximate pay range for this position is $120,000 to $135,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.
Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Nestlé Careers (nestlejobs.com)
Requisition ID
233662
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.
The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.
This position is not eligible for Visa Sponsorship.
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