Customer Account Coordinator Job at Freedom Solar Power
Freedom Solar Power is the tenth-largest solar installer in the U.S. Founded in Austin in 2007, we now serve Texas, Colorado, Florida, North Carolina, and Virginia! Our residential and commercial solar reputation is based on our dedication to quality and service. At Freedom Solar Power, our mission is to empower everyone to get clean, affordable, and reliable energy from the sun. We take great pride in living by these 6 core values every day:
Pride in Quality Craftsmanship
Go Above and Beyond
Put People First
Have a Humble Heart
Give a Damn
Shoot Straight
Our mission is the heart of who we are! It’s part of why we’ve been voted Best Places to Work in 2019 and 2020 by the Austin and Houston Business Journals!
Freedom Solar Power is looking for an organized and detailed oriented
Customer Account Coordinator to join our team. The Customer Account Coordinator is responsible for overseeing all customer accounts in regard to getting projects ready for installation. This role must have a solid understanding of the requirements needed for getting projects ready for installation and strong project management skills.
Essential Functions and Duties:
- Submitting architectural improvement requests to HOAs (homeowner’s associations) and POAs (property owners associations) for solar panel installations, including all necessary communication and follow-ups with HOAs and POAs.
- Submitting interconnection requests to utilities for solar panel installations, including all necessary communication and follow-ups with utilities.
- Submitting for city/county permit approval for solar panel installations, including all necessary communication and follow-ups with cities and AHJs.
- Communicating with customers to obtain information about their project when needed, including following up when certain items are needed (i.e. a signature on an interconnection application).
- Ensuring timely processing of HOA, interconnection, and permit applications. Tracking and submitting payments/receipts to Accounting.
- Working with the Customer Care team, Operations team, and Sales team in providing detailed updates on project statuses.
- Communicating with the Sales and Operations teams regarding details of projects, including inquiring on necessary details.
- Assist with other duties as assigned
Qualifications:
- High School/GED degree (Bachelor’s degree preferred)
- Prior solar/construction experience is strongly preferred
- Must have Adobe Acrobat and Microsoft Office experience (including Excel and Word)
- Must have excellent verbal and written communication skills
Knowledge, Skills and Abilities:
- Detailed orientated
- Strong organizational skills
- Project Management skills
- Ability to multi-task
- Excellent customer service skills
- Must have strong verbal and written communication skills
- Proficiency with Microsoft Office (Excel, Word, Outlook, etc.)
- Professional demeanor
Freedom Solar Power recognizes that talented people are attracted to companies that provide competitive pay, upward mobility, and exciting fast-paced culture. For this reason, we offer a growing Benefit Plan that includes the following:
Medical, Dental, and Vision Insurance
100% Company-Sponsored Short-Term Disability
401(k) Employer Matching
Weekly Pay Dates
3 Weeks PTO
8 Paid Holidays
Team Building Events!
Upward mobility Opportunities!
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