CSR - Office Manager Job at Brandon Parks-District Office
Job Description
Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
Salary Range: $25000.00 - $40000.00 per year
Benefits
Base Salary with Commissions
Bonus Opportunities
Weekends Off
Holidays Off
Sign On / Hiring Bonus
Professional Work Environment
Responsibilities
- Process customer policy change requests.
- Handle all incoming claim calls from customers.
- Immediately greet all customers, entering the office, in a friendly and helpful manner.
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
- Share training and education knowledge and expertise with team members.
- Prospecting and generating new business through leads & referral sources.
- Provide exceptional customer service.
- Maintain client relationships with follow up phone calls.
- Claims follow up calls.
- Schedule appointments for sales staff to meet prospective customers.
- Provides on-going support to insurance clients as needed.
- Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
- Assess and identify the wants and needs of your customer(s) over the phone
Requirements
- Possess an upbeat, positive and enthusiastic attitude.
- Excellent Communication/interpersonal skills.
- Must have ability to multi-task.
- A Property & Casualty license is preferred but will train good individual.
- Professional phone etiquette.
- Follow through and exceed current and prospective client expectations.
- Great Customer Service Skills.
- Works well with other employees and is a team player with a positive attitude.
- Strong communication skills, both oral and written.
Bilingual, fluent in both English and Spanish is beneficial.- No insurance experience required but must be willing to learn
Company Description
The Waco District Office, headquartered in Waco, services an area including Bosque, Coryell, Erath, Freestone, Hamilton, Hill, Leon, Limestone, and McLennan Counties. Our agencies are present throughout the Waco area, as well as Stephenville, Gatesville, Clifton, McGregor, Whitney, Mexia, West, Teague, and Buffalo.
Farmers Insurance contributes to ongoing agency development in a number of different ways, including:
The choice of building or buying an agency — including financial support options.
More than 50 highly competitive insurance and financial services products.
Multiple opportunities to maximize your income, via quarterly bonuses, residual programs, and performance rewards.
Ongoing training and support through the University of Farmers, one of the most awarded corporate training organizations in the world.
Corporate sponsorship of charities and non-profit programs in your community.
Veterans transition program, bilingual bonuses and more.
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