Concentric, an OnPoint Company is a leading provider of DC power and equipment maintenance solutions to warehouse and manufacturing customers. Our custom, engineered power systems and maintenance solutions minimize costly downtime through forklift power solutions, mission critical backup power and on-site forklift and allied equipment maintenance. Our mission is to eliminate interruption in our customers operations and allow them to focus on running their business. OnPoint Group has been awarded the 2021 Best Managed Companies by Deloitte and been named to the Inc. 5000 Fastest Growing Companies list for eight consecutive years! We believe in challenging the status quo and finding a better way to do business, which is how we have grown into the company we are today.

Job Description:

As Critical Power Level 4 Technician, you will be bringing your industry knowledge, plus your extensive experience with utility and UPS power systems. This is a leadership position that will supervise and train less experienced technicians and run projects. A level 4 technician should be able to design custom power solutions and provide turnkey installations. Due to the hot work requirement of this leadership position, safety must be of the highest importance. A major aspect of this position is to ensure the highest standards of quality and service.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily without supervision or direction:

• Addition or removal of common systems equipment hardware, including batteries.
• Supervise and complete Telecom Central Office, Switchgear and/or UPS battery Installations.
• Perform Site Assessments for new and existing DC Power Systems. Assessments define the necessary equipment, materials, and labor to fulfill the customer’s requests. The Assessments are provided to Account Managers and/or Sales Team in support of their project quotations.
• Troubleshoot and repair ALL battery rectifiers by gaining a complete understanding of the electrical operation of the latest module technologies. Install DC Power System in) customer locations.
• Perform preventive maintenance activities on critical power systems and equipment.
• Supervise site Installation teams and/or Sub Contractors.
• Provide daily status updates to Service Manager for all projects that they are leading.
• Responsible to review customer inquiries, specifications, and engineering data and recommend products and services to suit their requirements.
• Responsible to maintain all company vehicles, inventory, tools, and equipment.
• Responsible for approving and completion of all work orders, expense reports, PM worksheets and any documentation as requested.
• Building strong relationships with customer by presenting a professional appearance, speaking positively about our company, our suppliers, and our fellow employees. Being sure to promote company products, suggestive selling and solving customer complaints and problems.
• Other duties as assigned by supervisor.

• Education: AAS Degree / Tech School or equivalent work experience.
• Proficient with Microsoft Office and comfortable using other software programs for test reports, time sheets, and training.
• 7+ years of technician experience with DC Power and/or UPS equipment is required.
• Strong communication skills – maintain a professional demeanor during high stress situations.
• Ability to operate various company vehicle types in a safe and competent manner. Must have a valid driver’s license and a safe driving record with minimal traffic violations.
• Ability to maintain effective and respected work relationships with others.
• Excellent planning and organizational skills.
• Leadership experience – takes ownership of problems and give credit to team members
• Military service is a plus
• High level communication skills in all facets of business
• High energy and positive attitude
• Ability to sustain a significant travel commitment in the territory

At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include:

• Competitive pay – Plus incentive opportunities and overtime potential!
• Full benefits package that starts day one – Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
• Uniform and boot allowance
• 8 paid holidays
• PTO - FT Employees receive 128 Hours of PTO Annually
• Training and mentoring – Learn from our experts in the industry
• Advancement opportunities – 80% of current service managers started out as techs!

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

The Concentric Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.

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