Credit Representative Job at Alphabroder
Overall purpose of this position:
Reporting to the Area Credit Manager, this position focuses primarily on contacting customers regarding payments for past due accounts, and promptly reconciling short and over payments. On occasion, prepares recommendations regarding credit limits, payment terms, and the releasing of orders in a timely fashion.
Essential job functions which must be performed in order to carry out the purpose of the position as described above:
- Ensure timely payments on customer accounts.
- Negotiate financial/payment arrangements.
- Master file maintenance related to credit issues.
- Timely communications of held orders to customers when required, efficiently negotiating the release and ensuring the company’s risk and exposure are kept to a minimum.
- Perform regular account reconciliations to keep receivables clean and prevent aging; specific focus to reduce number of cross-aged accounts.
- Effectively negotiate with customers with goal of getting timely payments. Maintain a professional manner that will have a positive effect on future sales and profitability.
- Prepare refund requests, Bad Debt adjustments, and daily “scrubs” to keep accounts clean and reconciled
- Timely resolution to customer deductions, over-payments and unapplied payments.
- Refer accounts for outside placement after all in-house efforts have been exhausted.
- Establish and maintain good rapport with internal as well as external customers.
- Participate in department phone loop to service customer needs.
- Serve as a member of the Credit team providing assistance as needed.
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