Cox Automotive is hiring a Credit and Collections Specialist. This position will be responsible for frontline dealer collections activity and client account service within an assigned region and/or segment of dealer business. In this role, the individual will be responsible for business unit support, client service via phone, outbound collection contacts (phone/email), bad debt recommendation, AR meeting participation, assistance in account status changes within established role authority along with escalating issues when appropriate. This role will is a part of the Credit Collection Center of Excellence Dealer AR team and will report to the Accounts Receivable Supervisor .

Job Responsibilities:

• Answering and resolving incoming client payment and credit and collection inquiries as part of the regional PureCloud phone queue team.
• Support for business units within a designated region.
• Outbound client collection calls/contacts in pursuit of aged vehicle and services AR.
• Follow up with Clients on outstanding invoices that are deemed aged and fall outside of standard payment terms.
• Participation in location credit meetings and reporting process (stand in for Sr Spec/Sup. when necessary)
• Team metric activity
• Address internal client requests and inquiries on dealer accounts (sales, etc.)
• Work closely with Accounts Receivable Supervisor on special assignments / projects as required.

Qualifications:

• High School Diploma required
• 2+ years' experience and understanding of auction industry and/or accounts receivable
• Experience working with internal and external customers to resolve issues
• Oracle Accounts Receivable strongly preferred

• Strong written and verbal communication
• Excellent organizational, problem solving and analytical skills
• Proficient in PC Skills, including the use of Microsoft Office Suites and Oracle 11 or 12

Compensation -

Hourly pay rate is $25.04 - 37.60/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits -

Employees receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

USD 25.05 - 37.60 per hour

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.