This position serves as a journey level professional, providing technical credentialing consultation and assistance to health services providers and staff within health licensing, a public health program closely linked to the Department's mission. This position will coach, mentor, train, and serve as a technical consultant on difficult questions and complex, non-standard regulatory and licensing activities for Credentialing. This position identifies and resolves highly complex and unique problems and issues related to licensing legislation and policy, and recommends ways to improve the operating efficiency of credentialing processes within and between workgroups, agencies and partners. This ties directly to improving patient safety and fostering access to health care in Washington, important priorities for the Department of Health and Washington State.

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  Human-centered: We see others as people who matter like we do and take into account their needs, challenges, contributions, and objectives.
• Equity: We are committed to fairness and justice to ensure access to services, programs, opportunities, and information for all.
• Collaboration: We seek partnership and collaboration to maximize our collective impact. We cannot achieve our vision alone.
• Seven Generations: Inspired by Native American culture, we seek wisdom from those who came before us to ensure our current work protects those who will come after us.
• Excellence: We strive to demonstrate best practices, high performance, and compelling value in our work every day.

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  A healthy life/work balance by offering flexible schedules and telework options for many positions.
• Growth and development opportunities.
• A wellness program that offers education, access to healthy food, and fitness classes.
• Opportunities to serve your community through meaningful work.
• A commitment to diversity and inclusion fosters an inclusive environment that encourages all employees to bring their authentic selves to work.
• An Infant at Work Program based on the long-term health values of breastfeeding newborns and infant-parent bonding.
• Employee resource groups that provide forums for employees to gather and share ideas about matters that affect their personal and professional lives and support career development.

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  Conduct assessments of credentialing applications and implement licensing and regulatory policies for public health programs.
• Provide technical consultant and assistance to health service providers and staff on difficult questions and complex, non-standard regulatory and licensing activities for Credentialing.
• Interpret, train, and explain complex health laws, policies, and processes.
• Provide ongoing support for changes in credentialing functions as laws and rules change and/or new professions or facilities are added.
• Provide guidance, technical expertise, and detailed quality review of work products and act in the Approver role in the automated system (ILRS).
• Provide expertise, support and guidance to Credentialing Specialists in resolving complex inquiries and issues.
• Identify and assess issues by collecting data and recognizing items not conforming to standard patterns. Provide recommendations for resolution.
• Coordinate processing interactions among HSQA work units and programs in order to keep workflow and applications moving toward completion.

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  Two (2) or more years of experience resolving customer inquiries, problems, or complaints.
• Two (2) or more years of experience processing applications for a health profession or facility credentialing program.
• One (1) or more years of experience using the division’s Integrated Licensing and Regulatory System (ILRS) database.
• Six (6) or more months of experience using computer software in the following:
  • Word processing software such as MS Word to create, format, edit, preview, print, and save documents as well as using standard functions to select, edit, copy, paste, format, and spell check text.
  • Electronic communications and calendar programs such as MS Outlook to compose, send, and respond to electronic mail, and coordinate schedules and schedule meetings.
  • Electronic database system to enter, update, and maintain records.
  • Using the internet as a research tool to find and download information.

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  An Associate’s degree or two (2) years of higher education (quarter/semester credit equivalency).
• Three (3) or more years of demonstrated knowledge and understanding of credentialing requirements, processes and procedures. Familiarity with commonly-used concepts, practices, and procedures within particular field of DOH credentialing.
• One (1) or more years of experience reviewing documents and taking appropriate action based on an analysis of the information.

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  A cover letter, describing how you meet the qualifications and why you are interested in this position.
• A current resume.
• Three (3) or more professional references, to be listed in your profile under the references section which includes at least one supervisor, peer, and (if you have supervised staff) someone you have supervised or led.

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  Work Monday – Friday from 8am-5pm to meet business and customer service needs.
• Occasionally work in excess of 40 hours per week and/or to adjust normally scheduled hours, which may include evenings and weekends to meet program needs and critical deadlines. A flexible work schedule will be considered at the incumbent’s request, subject to supervisory approval.
• Occasionally travel to attend meetings or training.