Job Purpose

The Corporate and Industry Relations Manager plays an integral role in the stewardship of the Museum’s corporate, military and visitor industry partners in support of Institutional Advancement’s overarching fundraising and revenue strategy. This position will be key in developing strategy and strengthening relationships with various partners through sharing the Museum’s mission, vision and values in support of the Museum’s institutional priorities with a focus on the visitor industry, military, and emerging business markets.

Responsibilities include but are not limited to: building, growing and maintaining relationships with the business, visitor industry and military community to build our base of support and increase visitation to and membership acquisition for the Museum; serving as liaison with various sectors of the business community; maintaining affiliate database and annual contracts; maintaining a pipeline of partners and annual contracts; developing and marketing programs and opportunities that will leverage Bishop Museum’s mission and value to the visitor industry, military, and corporate sectors to increase engagement and support. The Corporate and Industry Relations Manager must be able to work collaboratively and effectively with multiple teams across the museum as well as with industry professionals.

Duties and Responsibilities

• Develops and strengthens relationships with corporate, military, and visitor industry partners through sharing the Museum’s mission, vision, values and exploring meaningful opportunities to partner and collaborate in support of the Museum’s various programs and institutional priorities.
• Develops, implements and evaluates effective strategies to maximize revenue generation and ROI from value-driven partnerships. This could include the stewardship of our visitor industry/corporate partners through group tour requests, admission and membership discounts and promotions, and special packages.
• Works in close coordination with the Marketing, Visitor Experience, Education and Membership teams to ensure brand, sales and program alignment.
• Works to identify and align visitor industry relations, military sector and corporate program goals and objectives including corporate partner/sponsorship benefits to maximize engagement and revenue with existing and new partners.
• Works to identify, develop and implement corporate partner revenue opportunities (local, national and international) through identifying CSR, ESG related employee, client and member-based engagement.
• Identify, maintain and manage a pipeline of business community partners ongoing analysis of new strategic partnerships and markets to expand the Museum’s base of support.
• Take a proactive approach to outreach and communication to key accounts or major prospects to generate new business
• Manage contracts with industry partners and assist with corporate partnership and sponsorship deliverables.
• Coordinate with Membership team to process and fulfill Corporate Partnership memberships.
• Maintain and manage pipeline of key account records and admission-based promotions and data to ensure that the data and reporting is up to date in Museum’s CRM (currently Blackbaud’s Altru).
• Adjust sales and promotional strategies based on competitive market and market segment knowledge.
• Maintain accurate and up-to-date records in wholesale contracts and admission-based offers.
• Work with visitor bureaus, tour operators, travel agents and corporate marketing teams to schedule and accommodate tour groups. Coordinate with Visitor Experience and Group Reservations teams to schedule and confirm reservations.
• Attend travel and industry functions, events, trade shows and conferences, aimed at promoting and cultivating the visitor market and deemed relevant to increase sales and advance partnerships, as needed.
• Represent the Museum to promote Bishop Museum and its core values and mission
• Develop system for monitoring, evaluating and reporting progress of visitor industry and corporate partner related group sales revenue.
• Implement regular FAM tours to assist with familiarizing industry professions and partners on how to best engage interest in, and promote Museum experiences.
• Process monthly Invoices on corporate and visitor industry payments by reconciling vouchers and/or discount reports
• Occasionally, provide clerical support including copying, generating invoices, documentation, mailing receipts, and other office responsibilities.
• Respond to all phone and email requests within a 24-hour period.
• Provide other daily operational assistance as needed
• Other duties as assigned.

Qualifications

• Bachelor’s degree in Travel Industry Management or closely related discipline and/or equivalent combination of education and experience or related experience preferred, but not necessary.
• Strong passion of Hawaiian culture, history, leisure sales, tour & travel market.
• Positive, hospitality-oriented attitude.
• Excellent communication and presentation skills; experience in public interactions desirable.
• Attention to detail, a high degree of organization and a knack for procedures and systems management.
• Ability to be assertive and persuasive.
• Demonstrated ability to understand customer requirements and translating these into sales solutions.
• Must also be able to travel as needed to conferences, trade shows, tenant offices and other company offices.
• Ability to work well on multiple projects and deadlines simultaneously.
• Commitment to the mission, values, and programs of Bishop Museum.
• Ability to maintain a flexible schedule
• Working knowledge of MS Office software suite including Word, Excel and PowerPoint.

Other Requirements

• Flexibility in working hours, as some evening and weekend work is required.
• Must have own car with proof of insurance and valid Hawai‘i Drivers License.
• Organized, analytical, and detail-oriented.
• High energy and ability to be active for extended amounts of time.
• Ability to manage multiple ongoing projects with little supervision.
• Ability to read, write and speak English clearly and proficiently.
• Effective verbal and written communication skills for a variety of audiences.
• Ability to work effectively in collaboration with others.
• Professional, business-like appearance and demeanor.
• Familiarity with Hawaiian or Pacific culture and history a plus.
• Ability to converse in additional languages, such as Japanese, preferred.

Direct Reports

None

Working Conditions

Occasional evening or weekends needed.

Physical Requirements

Ability to walk and stand for long periods of time.

Hours

Full-Time, Exempt, Salary

Deadline to Apply

The application will remain open until the position is filled.

Equal Opportunity Employer

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.