CORE Agent – Full Time

Four Seasons Hotel Seattle

Four Seasons Hotel Seattle is looking for a Core Agent who shares our passion for excellence and is enthusiastic about creating the ultimate service experience. Our Core Agent will be a member of a dynamic team who provides unparalleled experiences to our guests. This position reports to the Reservations Manager. U.S. work authorization is required for this position.

About Us

Four Seasons prides itself on the commitment to the Golden Rule philosophy, and strives to provide the best possible experience for both our guests and employees. Because of our employee centric approach, Four Seasons has been listed in the FORTUNE Magazine “100 Best Companies to Work For” rankings every year since 1998.

Four Seasons Hotel Seattle is the Pacific Northwest’s only Forbes five-star rated hotel. Overlooking Elliott Bay and Puget Sound, our luxurious guestrooms are steps away from Pike Place Market, the Seattle Art Museum, and world-class shopping. In partnership with acclaimed Seattle chef Ethan Stowell, we are proud to showcase simply prepared Northwest food and drink in Goldfinch Tavern, our signature restaurant.

Key Elements of the Job

• The Core Agent is responsible for providing general information about the hotel and assisting callers
• Capture sales from in-coming reservations calls and coordinate details of each reservation
• Run appropriate reports checking to ensure each guests reservation is set up correctly.
• Process reservations from the sales office, other hotel departments and travel agents
• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee
• Maintain general knowledge of hotel and promotions to answer any guest inquiries
• Assist guests looking to make restaurant and spa reservations

Preferred Qualifications and Skills

• 1-2 years Reservations/Front Desk experience

• Must be computer literate, knowledge of Word and Excel

• Must be able to work all shifts including weekends

• Must have excellent verbal and written skills

• Strong phone skills needed

What to Expect from Your Work Experience...You will

• Be part of a cohesive team with a singular focus on creating the best possible guest experience
• Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons
• Be encouraged to demonstrate your professional passion
• Receive a $22.00 hourly wage
• Have career growth opportunities both within Four Seasons Hotel Seattle and worldwide with our company
• Be rewarded with market-leading pay and a comprehensive benefit plan
• Get to experience other Four Seasons Hotels and Resorts through the complimentary room nights program
• Receive a complimentary meal when at work in our employee restaurant

Learn more about our property and what it is like to work at Four Seasons by visiting:

http://www.fourseasons.com/seattle

https://www.facebook.com/FourSeasonsHotelSeattle

https://www.twitter.com/FSSeattle

http://jobs.fourseasons.com