Basic Requirements:

• High school diploma or equivalent.
• Must have advanced computer skills to include knowledge of Microsoft Office applications.
• Must have excellent written and verbal communication skills to include appropriate grammar usage.
• Must have excellent follow-up skills and be able to identify and problem solve obstacles to task completion.
• Must be able to multi-task and adapt to changes in a fast paced work environment.
• Must have excellent organizational, analytical, and prioritization skills.
• Must be able to provide excellent service to guests and team members.
• Must have excellent phone etiquette skills.
• Must be able to stand, walk, and work for prolonged periods of time in extreme weather conditions.
• Must be willing to work a flexible schedule to include weekdays, weekends, evenings, and holidays.
• Must consistently practices safe work habits including, but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations.
• Must be willing to comply with all SEA grooming guidelines and employment standards.
• Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines.
• Must possess a valid driver’s license and be able to obtain a SeaWorld license.
• Knowledge of zoological operations and procedures preferred.
• At least 2 years of experience working in an office environment providing administrative support preferred.

Duties and Responsibilities:

• Maintain documentation of all safety related tasks and equipment, scheduling of safety classes for department and tracking of certifications.
• Assist with animal records including daily entries and enrichment device submission and tracking.
• Be able to quickly become proficient in area specific software, i.e., SAP, Team Member Management, Supply Chain Management, work order system, SAMMS, Tracks, Workday and financial input and reporting.
• Assist with ordering, maintaining, tracking, and delivery of supplies for department.
• Complete and follow up on area work orders.
• Assist in the maintenance of employee records, which could include departmental employee files, timekeeping records, and employee status forms.
• Respond to inquiries related to the department and the park, via phone, email, and letter or in person, while providing excellent guest service to both internal and external customers.
• Maintain department files according to department and company retention guidelines.
• Acquire knowledge of departmental, company, and regulatory and legal compliance guidelines to ensure compliance; as well as, submitting required reports and/or documents required by those guidelines.
• Assist leadership in compiling and analyzing data.
• Maintain a clean and presentable work area. Assist with other department positions as business levels require, to include working in the park.

Perform general office duties to include processing incoming and outgoing calls, mail, scan and upload documents into areas folders on the J:Drive, laminate documents, and other duties as assigned.