JOB SUMMARY:

The primary responsibilities of the Branch Coordinator are to perform clerical/administrative customer service, credit, and operations functions.

ESSENTIAL FUNCTIONS:

• Perform clerical functions necessary to complete work in the areas of Customer Service, Credit, Marketing, Service, Dispatch, Distribution, and Warehouse.
• Respond to customer questions, requests, and problems regarding:
  • Change-in-service.
  • Service calls.
  • Payment arrangements.
  • Collection and billing of deposits.
  • Customer account adjustments.
  • Service line and main extension contracts/deposits.
  • Information on area wide gas availability.
• Assist with distribution paperwork.
• Perform cashier duties; accept payments, perform cash entry and balancing.
• Answer calls in the customer service phone queue.
• Radio dispatch personnel.
• Perform general office duties.
• Work in a constant state of alertness and in a safe manner.

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent.
• One year of customer service experience.
• One year of administrative work experience.
• Experience in utility industry preferred.
• Must possess a valid Alaska Driver's License and be qualified to operate a vehicle under the conditions of the ENSTAR's Driving Policy.
• Ability to pass a drug, background, past employment, and driving record screening.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Good verbal and written communication skills and ability to interact with individuals within and outside of the company.
• Ability to learn and understand ENSTAR's Standard Operating Procedures (SOPs).
• Ability to operate a computer, proficiency in Microsoft Office Suite, and ability to learn new software programs.
• Possess:
  • Attention to detail.
  • Basic clerical/administrative skills.
  • Good customer service skills (in person and via phone).
• Ability to work in a fast paced multi-task environment.
• Ability to meet attendance requirements.
• Ability to respond to emergency situations.
• Ability to work as a team and as an individual contributor.
• Ability to type 40 wpm.

OTHER REQUIREMENTS:

• Must maintain a positive work atmosphere through effective interactions and communications with co-workers, customers and management.
• Must maintain a safe environment for co-workers, customers and the public through adherence to established safety standards and timely reporting of potential hazards.
• Must adhere to ENSTAR's policies and procedures related to the code of business ethics, compliance, responsible use of Company assets, and all applicable state and federal laws.

PHYSICAL EFFORT:

VISUAL ACUITY:

MENTAL EFFORT:

ENVIRONMENTAL FACTORS:

The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Others duties may be assigned.