• Maintain and update graduate student records with accuracy.
• Maintain confidentiality of all student records and interactions.
• Interpret, apply, recommend, and write University policies.
• Evaluate new graduate program proposals to ensure compliance with Graduate School degree requirements.
• Maintain and update graduate faculty records, including overseeing the annual review process.
• Maintain and update curricular records for graduate programs, including overseeing the annual review process.
• Serve on the commencement committee and coordinate the Graduate School’s activities related to commencement.
• Evaluate student records to ensure they have completed degree requirements and award graduate student degrees.
• Participate in and lead development of new processes to streamline Graduate School procedures in collaboration with EAS and others.
• Determine the requirements for necessary reports to track graduate student progress.
• Provide and analyze data related to graduate students and graduate programs.
• Provide back-up support for essential student processes.
• Manage soliciting for and awarding of the Dean’s Award for Outstanding Scholarship and Outstanding Graduate Student Teaching Award.
• Apply safety-related knowledge, skills, and practices to everyday work.
• Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.
• Other duties as assigned.

• Bachelor’s degree or equivalent education, training, and experience from which comparable skills can be acquired.

• Five years office/clerical experience.
• Five years experience using personal computers including Microsoft Word and Excel.
• Two years of customer service experience.
• Experience using a database (such as Banner) to update records.
• Experience using a query tool (such as WebFocus) to gather and analyze data.

• Experience working in a post-secondary educational environment.
• Experience updating websites.
• Experience with Banner, WebFocus, uAchieve, and ASPIRE.
• Experience working with graduate students.
• Experience working with people from multiple countries and cultures.

• Excellent interpersonal, customer service, and written/oral communication skills.
• Working knowledge and demonstrated ability to interpret institutional policies and procedures.
• Demonstrated willingness and ability to learn and follow instructions.
• Demonstrated ability to independently organize and prioritize multiple work assignments.
• Demonstrated ability to work with accuracy and attention to detail.
• Demonstrated ability to use Word, Excel, Google Docs, and Google Sheets.
• Demonstrated excellent attendance record.
• Demonstrated ability to be flexible and adapt to changing priorities.
• Demonstrated ability to work as a member of a team and contribute to the overall smooth operation of an office.
• Demonstrated ability to maintain composure during stressful situations.
• Demonstrated commitment to contribute to a safe work environment.

• Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty, and staff.

• Demonstrated ability to interpret and apply university policies.
• Working knowledge of university policies and procedures.
• Working knowledge of FERPA.
• Advanced knowledge of excel including the ability to sort, filter, and analyze data.
• Ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty, and staff.

• WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  While performing the duties of this job, the employee is frequently required to stand, walk and reach with hands and arms. The employee is regularly required to sit; talk or hear; and use hands to finger, handle, or feel an object. Specific vision abilities required by this job include close vision and the ability to adjust focus. The employee must occasionally lift and/or move boxes up to 25 pounds.
  
  The noise level in the work environment is usually low to moderate.

Required University Training:

• Employee Safety Overview
• Anti-Harassment, Discrimination, Retaliation Training
• Annual Data Security Training
• Annual Title IX Training

Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.

Other Conditions of Employment:

The successful applicant will be responsible for ensuring eligibility for employment in the United States on or before the effective date of the appointment. Visa sponsorship is unavailable at this time. This is not an E-Verified Position.

Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities