Thundermist's Mission - To improve the health of our patients and communities by delivering exceptional health care, removing barriers to that care, and advancing healthy lifestyles.

Please note, effective September 1,2021, all Thundermist employees are required to have an initial dose of vaccine to prevent Covid-19. Effective October 1, 2021, all employees of RI licensed health care facilities must be fully vaccinated against Covid-19. Employees may be deemed exempt from this requirement based on documentation from their health care provider.

Job Description

Job Title: Nurse Manager

Reports to: Senior Director/Director of Nursing

Department: Convenient Care

FLSA Status: Exempt

Job Grade: 11

Version Date: March 2023

General Responsibilities:
The Nurse Manager provides clinical, technical and supervisory support for their assigned clinical area and location. This role is responsible for the direct oversight of clinical support staff including registered nurses, medical assistants, and other supportive care team members. The Nurse Manager ensures a high level of clinical excellence on the care teams by successfully identifying problems, considering variables, and developing feasible solutions to real-time clinical and staffing issues.

The Nurse Manager is held to a high standard of professionalism in this role and must provide leadership in support of high staff morale. They must support, promote and model standards of nursing and leadership professional practice (clinical, educational, certification and leadership) for colleagues and constituents. This leader is expected to act as a resource and expert in providing clinical support care in their respective clinical area. This leader works in conjunction with other clinical and administrative leaders to support clinical operations and ensure patient access, patient safety and clinical excellence.

This role is expected to be a patient and staff advocate, ensuring that the voice of the patient is central and present in decision-making. The Nurse Manager holds themself and others accountable for measurable high-quality and cost-effective outcomes.

Qualifications:
Required Qualifications:

• Current State of Rhode Island Nursing license
• Bachelor’s degree in Nursing, Healthcare Administration, or related field OR 4 or more years of progressive experience in community health/primary care or urgent care nursing.
• Ability to communicate effectively and work collaboratively with patients, providers, other members of the interprofessional health care team, and community agencies
• BLS Certification

Preferred Qualifications:

• Management experience in a FQHC or Urgent Care environment.
• Candidates who do not meet all the preferred qualifications are encouraged to apply.

Skills, Abilities, Desired Competencies:

• Triage, in-person and telephonic
• Infusions, including intravenous line placement.
• Flexibility
• Experience in designing, monitoring, and improving daily departmental patient and staff scheduling
• Project Management and Program Management
• Continuity of Care, Care Transitions

Significant Job Functions:

• Direct oversight and supervision of the medical assistant supervisors and nurses in the Convenient Care and Eline Triage clinical service areas.
• Provide health care education and information for staff; maintains current and broad-based knowledge of assigned clinical area.
• Provide effective customer service skills to problem solve and enhance customer satisfaction
• Coordinate and assess clients’ health care/ illness needs; promotes productivity and efficiency in operations
• Evaluate and promotes appropriate infection control measures
• Accurately perform measurements and clinical testing procedures according to policies and procedures and ensures staff compliance.
• Act as a resource person for clinical staff regarding all aspects of day-to-day operations including eCW.
• Provide support and guidance for clinical and clerical support staff regarding client health care needs
• Attend meetings as assigned and provide feedback to and from assigned department
• Assume responsibility for personal professional continuing education
• Maintain practice standards according to OSHA and HIPPA guidelines
• Actively participate in performance and quality improvement activities to advance quality and safety and to assure that the health care team meets and exceeds the established standards of practice and benchmarks
• Provider staff leadership through coaching, example, instruction, mentoring and corrective intervention.
• Provide regular constructive feedback to staff in addition to yearly performance evaluations.
• Build and maintain high levels of productivity, quality, morale and patient service within the department
• Scheduling of MA/RN staff including PTO and timesheet approval
• Meeting departmental quality and productivity goals in support of Thundermist strategic plan
• Other duties as designated by Sr. DON and/or DON

Physical Effort/ Environment:

• This role is onsite
• Moderate physical activity, walking, standing, stooping, and occasional lifting. Potential exposure to blood-borne pathogens, infectious diseases i.e. respiratory (Tuberculosis), and biohazardous materials.
• Manual dexterity for injections, computer use.
• Organization skills, neatness; knowledge of safety and infection control standards of practice.

Work Schedule Demands:

• As scheduled during hours of operation (inclusive of weekend and evening hours as assigned) with occasional unscheduled overtime.

Communication Skills:

• Interpreting technical medical terminology daily. Uses all available methods of communication with patients such as with interpreting, counseling, group discussion, written materials, and visual aids.
• Communicating and identifying cultural, social, and economical characteristics of the patient population served.
• Able to document clearly and concisely in the medical record.
• Able to perform clinical audits; databases as assigned.
• Able to work with IT data bases; IE Intranet; T Drive, G drive, etc.
• Ability to lead as a team member for performance improvement initiatives
• Communicate in a professional manner with patients, families, and other staff and outside contacts

Confidentiality of Information:
Thundermist is dedicated in securing the privacy and confidentiality of protected health information under the Health Insurance Portability and Accountability Act. It is the responsibility of all employees to comply to state and federal guidelines in accessing sensitive information. Will have access to agency information and must be kept confidential.

ADA & EEOC Statement:
Thundermist provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Thundermist is dedicated to the goal of building and maintaining a diverse and inclusive workforce committed to caring for patients in a manner that is respectful of cultural difference. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.


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