Contract Technical Support Analyst - Tier 2 Job at CDK Global, Inc.
CDK Global is looking for a Contract Technical Support Analyst for end user support! This position is onsite at our office in Hoffman Estates, IL
Job duties include:
- Performs IT support activities related to client interfacing and internal applications, systems and hardware support and may interface with client or internal users on related problem resolution providing up to Tier II support.
- Provides up to Tier 2 level troubleshooting of hardware/software on MS Windows based networked PCs.Performs hardware installs and configurations of PC and/or Unix systems.Manages numerous administrative tasks, including but not limited to: physical inventory, online monitoring and creating reports.
- Creates and maintains MS Windows domain accounts.Troubleshoots operating systems and network issues on desktop PCs and servers.
- Performs basic UNIX functions including but not limited to evening backup tape processes.Mentors and cross-trains IT or CDK personnel.Maintains web pages using HTML editor.Performs other related duties as assigned.
Pay rate: $30-$35/hr
Qualifications
- 4-8 years of experience
- Experience with Windows and MAC
- Experience with UNIX
Job Type: Contract
Pay: $35.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Hoffman Estates, IL: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Do you have experience with both Windows, MAC, and UNIX?
- This position is a contract role that does not guarantee permanent placement after contract duration (about 6 months). Does that work for you?
Work Location: In person
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