TITLE: Continuing Education (CE) Operations Coordinator

The Operations Coordinator supports the BSC Mission by focusing on student success through providing coordination of logistical details in the delivery of non-credit programming.

MISSION: As North Dakota’s Polytechnic Institution, Bismarck State College focuses on student success through the delivery of affordable, flexible, high-quality, experiential learning enhanced by public-private partnerships.

VISION: Bismarck State College will be a leader in polytechnic education improving lives and building sustainable communities.

Reporting Relationship:

Is directly accountable and responsible to the CE Operations Manager.

COMPENSATION: $34,500 - $38,800 based on directly related experience. Paid health insurance, life insurance, retirement, employee tuition waiver, spouse/dependent tuition discount. Click here for full employee benefits.

Thinking about relocating to North Dakota? Additional information can be found here: https://www.commerce.nd.gov/workforce/relocation-resources

As our Operations Coordinator, you will be primarily responsible for executing the logistical details of our non-credit open enrollment programs, conference management services, and assisting our customers as a member of the front office support team.

Do you enjoy:

Working in a collaborative team environment? Supporting new, in-demand opportunities? Knowing you are making a difference by making non-credit personal and professional classes accessible and affordable for our community? If you enjoy working with logistical details, project management, and communicating diplomatically with internal and external customers, this will be an excellent opportunity for you. Other skills required for this position is the ability to multi-task, meet deadlines, and be a problem-solver. If these are skills that your education and experience emphasize, this may be the opportunity for you!

What will this position bring you?

The ability to extend the resources of Bismarck State College by providing life-long learning and training opportunities for professional and personal enrichment to the Bismarck/Mandan and surrounding communities. A chance to positively impact diverse populations while supporting the workforce needs of business and industry in North Dakota and beyond. This position offers purpose and motivation knowing you are supporting our customer's desire for life-long learning and real-world experience, helping our communities grow and thrive.

Assist with the administrative details of the department – 35%

Manages and coordinates open enrollment program logistics. Attends to logistical details and other project management responsibilities in the delivery of training (including but not limited to class promotion, food orders, facility requests, confirming class materials, office support), utilizing technology where needed. Coordinate conference logistics by scheduling meetings, reserving facilities, and attending conference meetings to record meeting minutes. Act as liaison to conference presenters, collect presenter/presentation information and needs, prepare presenter contracts, and monitor their return, prepare, and distribute final details. Attend conferences to coordinate onsite logistics, setup, facility changes, teardown, etc. Generates training contracts for presenters/instructors, clients, and facilities. For cancelled or rescheduled open enrollment or contract training classes, coordinates any logistical and/or contract changes. Notify participants of class cancellation and encourage a transfer to a similar class, if available. Acts as liaison with clients, outside agencies and campus personnel. Provides backup for telephone communication and reception to guests; answers telephone, directs calls and takes messages when needed, registers participants for program offerings and provides information to customer inquiries in a timely manner for the Division of CE. Coordinates evaluation process. Edits videos, creates certificates and documents any coordination or class issues to be discussed and corrected. Work collaboratively as a team to ensure quality of each customer experience. This may include working after-hours to provide technical assistance for online classes or events.

Create, maintain, and assure integrity of data including contracts, courses, class offerings, training locations/rooms, and instructor information in the database software – 30%

Enters information in the CE database, MS Outlook, or the Facility Request Form based on the class form. Proofreads class entry information and catalogs reviewing them for accuracy. Coordinates the CE open enrollment or contract training class follow up by processing attendance rosters. Assists in maintaining the day-to-day database information for non-credit programs by ensuring data integrity by properly entering data, maintaining data integrity by regularly monitoring database information, ensuring data security procedures are followed, and monitoring format and layout of reports and documents to reflect accurate data.

Maintain knowledge of CE processes, procedures, and database software by keeping abreast of changes, update, and new features – 25%

Learns how to use the CE database software to successfully update certain information and to run necessary reports. Assists in creating, maintaining, and documenting CE procedures, prioritizes office procedures and makes revision recommendations when needed. Continues individual development by attending appropriate conferences and/or training to stay current with technology and best practices related to assigned responsibilities. Provides proper support coverage and cross training when appropriate.

Miscellaneous duties – 10%

Supports innovation, creativity, and ideas to improve/enhance processes, functions, etc. in the department and for the college. Performs other duties as assigned.

What does the Continuing Education and TrainND Department do?

As an extension of Bismarck State College, we provide life-long learning and training opportunities through quality, needs-based educational programs for community and professional development, personal enrichment, exclusive humanities activities for our OLLI members, custom workforce training, and conference management.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Continuously – 66-100% - Use hands dexterously, talk or hear.
• Frequently – 34-65% - Stand, walk, or sit.
• Occasionally – 1-33% - Reach with hands and arms, stoop/kneel/crouch, or crawl, climb or balance, or lift up to 25 pounds.

STARTING DATE: As soon as available

To be considered by the search committee thoroughly complete the application and upload the following:

• Cover letter
• Resume
• The application, cover letter, and resume will be considered a work sample and will be reviewed as part of the overall selection process.
• Application materials must clearly explain how experience and education relate to the minimum qualifications and job duties.

Applicants must be legally authorized to work in the United States. Bismarck State College does not provide sponsorships. BSC is an E-Verify Employer.

For more information or assistance contact: Human Resources (701) 224-5531. This position requires a criminal history record check.

Equal Opportunity Employer

http://bismarckstate.edu/employment/

Human Resources*Meadowlark Building*PO Box 5587*1700 Schafer St.*Bismarck, ND 58506-5587

701-224-5531*800-366-6888 (TTY Relay ND)

Veterans claiming preference must submit all proof of eligibility by the closing date. Proof of eligibility includes a DD-214 and if claiming disabled status, a current letter of disability from the VA dated within the last 12 months.