Who We Need

We’re looking for someone with positive vibes, and a willingness to help others. A team player with an innovative mindset, who likes to think outside the box.

Who We Are

First Citizens’ family of companies is committed to providing team members with the ability to create their own unique journey while feeling supported and empowered to be their best authentic self. Our core values Do What's Right, Get Better Every Day & Support & Improve Our Community are important to us. If you’re looking to make a difference and be part of something bigger, this may just be the place for you!

What You’ll Do

As a Contact Center Representative, you will support our members while maintaining a personal touch through a variety of communication channels. We strive to provide a better banking experience and are looking for team players who will help us achieve our goals.

What We Require

This role requires one year of customer service experience - the rest we can figure out together. We believe training and learning are always possible when you have a can-do attitude. All we ask is that you have the want to help others and our community.

What We Offer:

• Supportive and collaborative work environment
• Opportunities for learning and development
• Continuing Education & Tuition Assistance
• Employee Assistance Program
• Work-Life Balance
• 401K Program (Fully Vested - 5% Company Match)
• Computer Loan Program
• Volunteer Time Off
• Health Insurance
• Ancillary Products
• Telecommuting opportunities

Working Conditions

The work environment characteristics described here are representative of those the team member encounters while performing the essential functions of this job.

Physical Demands Efforts

This function requires moderate standing, walking and sitting. Will be sitting while performing computer data entry functions. Position does not involve climbing or crawling but may on occasion kneel/squat. Requires lifting and moderate carrying of items up to 25 pounds such as a banker’s box. Ability to operate normal office equipment such as, telephone, copy machine, fax, scanner, and computer.

Mental & Visual Demands

Specific vision abilities required by this job include: close vision and ability to adjust focus

Work Environment

This position typically works in an office environment. Noise is moderate and typical of conversations and office equipment.

Americans with Disabilities Act

First Citizens’ Federal Credit Union complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment. The company will provide reasonable accommodations that do not cause an undue hardship.

Additional Notes

• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time;
• This job description is subject to change at any time