TITLE: Consumer Relations Representative

REPORTS TO: Consumer Relations Manager

LOCATION: Chicago, IL

Lactalis USA is currently seeking candidates to join our team in Chicago, IL.

Lactalis Group, the world leader in dairy, is a family-owned business with more than 85,000 pragmatic and ambitious professionals worldwide, committed to providing healthy and delicious dairy products that bring people together every day. At Lactalis, our core values of AMBITION, ENGAGEMENT, and SIMPLICITY are at the heart of everything we do.

If you’re looking for a unique experience with a company that offers strong brands, professional expertise, and a dynamic work environment that champions entrepreneurial spirit, hands-on responsibility and real opportunity for career development, we want to hear from you!

Lactalis USA: inviting you to share with us your STORY, your PASSION, and your EXPERTISE.

From your PASSION to ours
As a “personal contact” for our consumers, the Consumer Relations Representative responds to a wide range of consumer questions, comments and complaints, delivering information to satisfy the consumer and maintain a positive company image. He/she is responsible for making each consumer that he/she interacts with feel respected and important thereby reinforcing our identity as a company that cares about its consumers.

From your EXPERTISE to ours
Key responsibilities for this position include:

• Answer and respond to incoming consumer calls, emails, letters and other contacts in a timely, professional, and friendly manner. Enter complete case information for each interaction accurately into the database. Provide follow-up consumer communication as needed.
• Support products, marketing programs and company initiatives. Understand and communicate product features and benefits: key business practices, and subjects at the heart of the company’s mission. Requires a broad knowledge base relating to our products, ingredients, dairy farming, health and nutrition, environmental responsibility and sustainability issues, and marketing promotional programs.
• Manage consumer problems to a positive outcome. Requires excellent telephone, verbal, and written communication skills and an upbeat, positive attitude. Must possess a strong and consistent desire to be helpful, and conduct oneself so as to protect the interests of both the consumer and the company.
• Support the maintenance of the Consumer Relations database into which calls, emails and other contacts are logged. Demonstrate a full knowledge of the Consumer Relations database software and ensures that data is entered in a timely and accurate manner.
• Assist with the fulfillment of consumer coupons and promotions.
• Perform other duties as assigned.

From your STORY to ours
Education and Experience

• Requires a high school diploma or GED. Some college preferred.
• 2+ years prior contact center experience.
• Requires excellent attendance/punctuality for the efficient operation of our business.

Knowledge, Skills and Abilities

• Must have strong verbal and written communication skills adaptive to a broad range of audiences.
• Must be consistently upbeat, balances, thoughtful and concerned when dealing with any of our outside constituencies.
• Detail oriented, accurate, and able to multi-task.
• Good computer skills including experience with Microsoft Word, Excel, and Outlook.
• Requires the ability to build and maintain working relationships.
• Ability to prioritize and meet deadlines within specified time constraints
• Ability to operate in a team environment
• Ability to adapt in a changing work environment

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Chicago, IL 60661: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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