Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocares Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.

The Consumer Benefits Specialist I is a specialized position that provides assistance to Center consumers and stakeholders in applying for and accessing federal and state benefits.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other specific duties may be assigned.)

• Assist consumers in applying for or obtaining enrollment into the following programs
  • Medicaid
  • Medicare
  • SSI/SSDI
  • NorthSTAR
  • CHIP
  • Other federal, state, and supplemental programs.
• Completes written and electronic documentation.
• Maintains excellent documentation in Center electronic medical records.
• Verifies data in support of eligibility determination.
• Maintains constant contact, and follows up with consumer and program until the enrollment process is complete.
• Coordinates with clinical staff to obtain information to apply for benefits.
• Advocacy for appealing denied benefits, including court appeals.
• Provides technical assistance to consumers around accessing benefits.
• Provides representation for consumers in court hearings.
• Meets designated benchmarks and/or quality measures.
• Demonstrates a high level of integrity and confidentiality.
• Attends training's on rules, regulations, work procedures, forms, and requirements
• Keeps Manager informed of changes, problems, and barriers as they arise.
• Attends administrative meetings and training's as directed.
• Other duties as assigned

COMPETENCIES: The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

• Excellent organizational and planning skills
• Excellent oral and written communication skills, ability to communicate complex issues orally
• Excellent problem-solving skills
• Excellent interviewing and information-gathering skills
• Excellent conflict and crisis resolution skills
• Ability to pay close attention to detail and be thorough
• Ability to read and apply information contained in a medical record to appropriate programs
• Ability to meet deadlines and benchmarks
• Ability to recognize, understand, and apply disability to appropriate programs
• Ability to work with people of various educational and socioeconomic backgrounds
• Ability to develop and maintain professional relationships with federal programs and court staff
• Ability to research, obtain, and maintain a high level of knowledge pertaining to federal, state, and supplemental programs
• Ability to work with minimal supervision

EDUCATION AND EXPERIENCE:

• Bachelor's degree in human services or business management preferred. Will consider the equivalent experience in place of a degree.
• Minimum 1 year experience in customer service, medical, and/or financial setting
• Experience with consumer benefits enrollment
• Ability to speak Spanish is preferred

MATHEMATICAL SKILLS:

Ability to perform moderate mathematical calculations to interpret consumer income and expenses

REASONING ABILITY:

• Ability to function in a fluid environment and respond appropriately to changing priorities
• Translate broad goals into achievable steps.
• Demonstrate high ethical standards in all professional relationships internally and externally

COMPUTER SKILLS:

• Intermediate-level MS Word and Excel
• Email and Windows-based programs
• Ability to utilize the Internet for resource

Metrocare couldnt have a great employee-first culture without great benefits. Thats why we offer a competitive salary, exceptional training, and an outstanding benefits package:

• Medical/Dental/Vision
• Paid Leave
• Paid Holidays
• Employee Assistance Program
• Retirement Plan, including employer matching
• Health Savings Account, including employer matching
• Professional Development Allowance of up to $1500 per year
• Bilingual Stipend up to 6% of the base salary
• Many other benefits

Equal Employment Opportunity/Affirmative Action Employer

Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serve while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.

No Recruitment Agencies Please