Build your career, design a future at Thompson Creek Window Company. We are the premier home improvement replacement products company serving the Mid-Atlantic region for more than 40 years. We’re proud of our history, and proud to help our communities improve the comfort and conditions of their homes. Thompson Creek is looking for a C*ustomer Focused Project Manager* to join our team in Virginia Beach, Virginia. In this role, you will ensure 100% customer satisfaction while overseeing customer installations from pre-construction to final installation.

RESPONSIBILITIES:

• Review home improvement contracts for accuracy of job specifications (i.e., sizes, colors, styles) and perform complete and accurate pre-construction activities, including technical measure and labor estimates for replacement of windows, doors, siding, and gutters.
• Function in a customer-facing support role, provides face-to-face, phone and email support to customers, troubleshoots complex customer issues; provides creative solutions to ensure 100% customer satisfaction.
• Accurately measure window openings, complete window order, develop labor estimate and specify additional supplies needed for the project.
• Communicate with customer and Project Manager Lead to resolve conflicts discovered during measure, installation and service.
• Ensure customers understand the installation process and provide answers to customer questions.
• Monitor the installation of jobs and ensures company quality standards are maintained and superior customer service is provided for the entire life-cycle of customer jobs.
• Complete and collect all necessary documents for permit installations when required.
• Complete services when necessary.
• Perform lead safety analysis and collect final payments and appropriate documentation from customers upon job completion.
• Ensure company vehicle is maintained in a neat, stocked, and clean manner.

QUALIFICATIONS:

• High School diploma or equivalent, and at least 3-8 years related experience
• Computer Skills: Proficiency with Microsoft Office (Word, Excel, Outlook); ability to develop proficiency using company provided applications using an iPad or similar tablet device.
• Licenses and Certifications: LSWP certification; valid drivers’ license

Thompson Creek offers a generous benefits package including:

• Medical Plan with HSA
• Prescription Drug Plan
• Dental Plan
• 401k with Immediately Vested Company Match
• Educational Assistance
• Company-paid holidays
• Paid Time Off
• Additional Voluntary Benefits
• On the job training and professional development

About Thompson Creek
Thompson Creek Window Company is a privately owned and family-operated manufacturer and installer of energy-efficient home improvement replacement products. Founded in 1980, Thompson Creek began as a manufacturer of energy-efficient, maintenance-free vinyl windows. Since that time, Thompson Creek has evolved into one of the leading specialty home improvement contracting companies in the nation. The company’s product mix includes replacement windows and doors, vinyl siding and a clog-free gutter system. Thompson Creek is headquartered in Lanham, MD with a state-of-the-art 120,000 square foot manufacturing facility in Upper Marlboro, MD, as well as expansion markets in Richmond, VA, Virginia Beach, VA and Raleigh-Durham, NC.
Drug-free Workplace
Thompson Creek Window Co participates in the E-Verify program
EOE

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: On the road

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