Do you know Kansas City inside in and out. Can you make recommendations for dinner (romantic, business, ect...), ideas to keep kids busy, city tours, best patios, give directions, ect... Are you passionate about customer service? I f so, we want to talk with you.

The Concierge greets guests and helps them with their needs and plans. Answers guest questions and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management. Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.

ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

· Answer guest inquiries about hotel services and in-house events, etc.

· Provide guests information about local features such as shopping, dining, nightlife, and recreational

destinations.

· Assist guests with reservations at local restaurants, spas, shows and special events.

· Make travel arrangements for sightseeing and other tours.

· Assist guests with transportation.

· May take messages or monitor guest requests for housekeeping and engineering.

· May pick up and deliver items, or run errands for guests.

· May arrange for the replacement of items lost by travelers.

· Foster good relations with taxi services, tour and travel companies, limo services, etc. to provide the

maximum level of quality service.

· On time and at work when scheduled, and in proper uniform if applicable.

· Attend department meetings as scheduled.

· Report all tips in compliance with company policy and IRS regulations.

· Consistent professional and positive attitude and actions when communicating with guests and associates.

· Report any incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective measures may be taken.

· Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason.

· Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

· Any other tasks / duties as requested by management

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Overnight shift
• Weekend availability

Supplemental pay types:

• Signing bonus

Ability to commute/relocate:

• Kansas City, MO 64112: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

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