Concierge Job at Cape Resorts Group
Department: Marketing/Reservations
Position Title: Concierge
Reports To: Concierge Manager
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Position Overview: *Value guests and be committed to assist them by providing information about Congress Hall and other locations within the general area.
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These duties may be described as, but not limited to: *
- Greet guest in a friendly and courteous manner.
- Coordinate special events or special projects as assigned.
- Assist guest with problems with hotel services.
- Arrange transportation needs for guests.
- Provide information on the geographical area. Suggest site-seeing locations and arrange tours.
- Maintain accurate information on local restaurant hours, shop hours, shows playing and showtimes, tours and exhibits.
- Assist guests with restaurant reservations, golf reservations, show tickets, etc.
- Provide guests with directions to spots in Cape May and the surrounding area.
- Sell tickets for hotel special events.
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Required Knowledge, Skills, Abilities: *
- Must possess excellent communication skills, both verbal and written.
- Ability to converse with guests and provide information in a friendly manner.
- Must possess excellent customer service skills.
- Must possess computer skills, including Microsoft Word, Excel and Outlook.
- Must be comfortable with learning and operating different software systems.
- Must be able to multitask efficiently.
- Must be available on weekends.
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Minimum Qualifications: *
- High School or equivalent education required. Bachelor’s Degree preferred.
- 3 years previous customer service experience required.
- All employees must maintain a neat, clean and well-groomed appearance per Congress Hall standards.
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This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time._
Job Type: Full-time
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