Definition and Class Characteristics

We would like to invite you to be a part of an exciting and innovative team! Join one of our departments within Nevada County that is progressive and values your talent. We empower and strive to achieve greatness while offering equal opportunity for all county employees. We have a strong non-discrimination policy and believe the County of Nevada would be an outstanding opportunity for you!

Position Title: Computer Services Technician

Computer Service Technicians provide remote and in-person assistance to our internal customers across a variety of locations in Grass Valley, Nevada City and Truckee. Candidates for this position will work hands-on with a variety of technologies that includes desktop PCs, laptops, mobile devices, printers and VoIP phones. Work may also include coordinating small projects, planning moves and collaborating with more senior Information Systems staff.

Functions of Agency/Department:

The Nevada County IS staff are responsible for the overall computing solutions for the County of Nevada. The preparation of computers in a network, which enables the computers to be able to work together and share information, is a primary function. Technicians and Analysts make hardware and software configurations for businesses by analyzing their needs to help them achieve their network system goals.

Duties/Responsibilities:

The Computer Services Technician I is the entry level position in the series and is suited to those just starting in the field. Candidates should be familiar with desktop technologies and have strong communication, documentation and troubleshooting skills and be ready to learn.

The Computer Services Technician II is a journeyman level position, expected to be adaptable and have strong problem-solving skills and a good foundation in a variety of desktop technologies.

An ideal candidate has excellent Customer Service skills and is a good communicator, both verbally and in writing. This person must be able to communicate technical concepts in non-technical ways and demonstrates patience, compassion and is self-motivated.

Applicants are encouraged to apply for the I or II level position, or both.

The person selected for the position would be asked to perform a range of duties from very basic activities to those requiring higher skill levels and professional expertise:

• Staffs the Service Desk assisting customers with routine questions and requests for service on computer devices, software and hardware and providing solutions and instructions via telephone or e-mail, or remote control
• Responds in person to service calls on endpoint devices, systems and networks, performing diagnostics on computers and peripherals and coaching customers on computer operations and usage
• Installs and repairs basic telephone and computer equipment
• Resolves technical hardware and software problems with product vendor technical support and implements fixes as necessary
• Cross-trains and Collaborates with other IS Staff members in the resolution of technical problems

Candidates selected for the position would be asked to perform a range of duties from very basic activities to those requiring higher skill levels to enhance a department’s operations.

So, why Nevada County? Nevada County is nestled in California’s Sierra Nevada foothills, about an hour outside Sacramento and two hours from the San Francisco Bay Area. The Information Systems team is an award-winning organization that values collaboration and innovation in our mission to provide excellent technology to all County departments.

Our leadership encourages employee development and engagement, promotes open and visible communication, strives to be a hard-working organization, and recognizes personal contributions and growth. Nevada County Information Systems is an award-winning department in innovation and collaboration and has placed in the top 3 of National Digital Counties for the last 9 years and 1st place 5 times, including this year, along with winning many other State and National awards. The county offers full-time employees with a competitive benefits package including retirement through CalPERS, vacation, holiday, and sick leave, orthodontics coverage, 457 options, flex-scheduling and the possibility of teleworking.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Read the full job description here.

Education and Experience Required

(3) A member who established CalPERS membership prior to January 1, 2013, and who is hired by a different CalPERS employer after January 1, 2013, after a break in service of greater than six months.