Community Support Specialist Supervisor Job at Preferred Family Healthcare

Preferred Family Healthcare Joplin, MO

We're a Good Family to Know:

Preferred Family Healthcare (PFH) is a community-based healthcare organization that offers a full array of integrated services, serving more than 100,000 individuals each year in nearly 100 locations throughout Missouri, Oklahoma, Kansas and Illinois.

Our greatest reward has been the opportunity to serve families and communities in need for the past 40 years. At PFH, our future is brighter than ever! With changes in leadership, focused priorities and strong core values, PFH remains a “Good Family to Know!”

Your role at PFH:

As a CSS Supervisor you are responsible for the supervision of a team of PFH associates providing care coordination and accessing the community resources for individuals with mental health and/or substance use disorders. You will:

  • Under Director or Vice President‘s guidance, establishes and maintains effective working relationships with other agencies in the communities served.
  • Complete monthly record review for the program, ensuring that State Regulatory/CARF standards are being maintained as well as monitoring compliance with program and agency Quality Improvement Indicators.
  • Follow-up with any deficiencies during weekly staffing meetings and assist associates with correction of deficiencies.
  • Provide oversight for, service provision, completing spot checks on accuracy of staff documentation to ensure that the services rendered are appropriate and clinically justified, delivered at appropriate frequency and intensity based on client/patient need, and ensure that PFH associates are meeting direct service expectations.
  • Monitor progress notes for State Regulatory/CARF/PFH regulations, reference to treatment plans, entered within time frame, etc.

We think you'd be great for this role if you have:

A qualified mental health professional meeting one of the following criteria:

  • Physician licensed under Missouri state law to practice medicine or osteopathy with training in mental health.
  • Psychiatrist, physician licensed under law.
  • Psychologist licensed under Missouri state law with specialized training in mental health services.
  • Professional counselor licensed under Missouri state law to practice counseling and with specialized training in mental health services.
  • Clinical social worker with a Master's degree in social work from an accredited program.
  • Psychiatric nurse, registered professional nurse, licensed under Chapter 335 RSMo, with at least two (2) years experience in a psychiatric setting or a Master's degree in psychiatric nursing.
  • Master's or Doctorate degree in counseling and guidance, rehabilitation counseling, vocational counseling, psychology, pastoral counseling or family therapy or a related field who has successfully completed a practicum or has one (1) year of experience under the supervision of a mental health professional.

You'll love being a part of our family because:

Our associates are our most valuable asset! We understand the role their satisfaction plays in the quality of services they provide. Through encouragement, our associates are empowered to optimize their strengths through ongoing training to ensure they are equipped and feel competent to serve our clients.

Our eligible associates enjoy some of the following PFH Perks:

  • Comprehensive medical, dental, vision, life insurance and disability plan options
  • Competitive 401(k) Retirement Savings Plan – up to 5% match!
  • Company paid basic life insurance
  • Paid Time Off Program for vacation, holiday and sick time
  • Emergency Medical Leave Program
  • Flexible Spending Accounts – healthcare and dependent child-care
  • Health & Wellness Program
  • Employee Assistance Program (EAP)
  • Employee Discount Program
  • Mileage Reimbursement
  • License/Certification Reimbursement

Our human resources team wants to let you know what's required:

ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.


Employment is conditional upon the receipt of appropriate background checks. Upon offer of employment, you must grant permission for Preferred Family Healthcare to verify accuracy, legitimacy, and results in regards to the following conditions of employment:

  • Background check that includes criminal history and abuse/ neglect.
  • Motor vehicle driving record check.
  • Education and license/certification verification (if applicable).
  • Employment and/or personal reference checks.



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