Community Resource Representative 2 - Care Transformation - FT - Day - #10721 Job at Stormont-Vail HealthCare
Schedule:
Full time - 36 hours/week or greater
Shift:
First Shift (Days - Less than 12 hours per shift) (United States of America)
Weekly Work Schedule:
8-430 M-F
Job Information
Exemption Status: Non-Exempt
A Brief Overview
Responsible for securing information and completing yearly applications for Prescription Assistance for uninsured or underinsured patients. Additionally, this position assists patients to schedule medical transportation to outpatient appointments and procedures reducing missed medical appointment and to complete KanCare Medicaid and Social Security Disability Applications for eligible patients in the clinic setting. The goal of the Community Resource Representative is to assist clinic patients with financial assistance by obtaining unaffordable medications, securing transportation through free to no costs resources, and apply for state or federal funded insurance options. This position must professionally interact with patients, caregivers, physicians, other medical staff, pharmaceutical companies, insurance companies, state agencies, and employers to research and identify potential resources.
Education Qualifications
Exemption Status: Non-Exempt
A Brief Overview
Responsible for securing information and completing yearly applications for Prescription Assistance for uninsured or underinsured patients. Additionally, this position assists patients to schedule medical transportation to outpatient appointments and procedures reducing missed medical appointment and to complete KanCare Medicaid and Social Security Disability Applications for eligible patients in the clinic setting. The goal of the Community Resource Representative is to assist clinic patients with financial assistance by obtaining unaffordable medications, securing transportation through free to no costs resources, and apply for state or federal funded insurance options. This position must professionally interact with patients, caregivers, physicians, other medical staff, pharmaceutical companies, insurance companies, state agencies, and employers to research and identify potential resources.
Education Qualifications
- High School Diploma / GED Required
Experience Qualifications
- 1 year Customer service experience. Required
- 1 year Health Care or Community Resources experience. Preferred
Skills and Abilities
- Ability to be adaptable to a variety of situations focusing on patient satisfaction. (Required proficiency)
- Problem solving skills. (Required proficiency)
- Strong time management. (Required proficiency)
- Personal responsibility. (Required proficiency)
- Knowledge of basic health care. (Preferred proficiency)
What you will do
- Research eligibility and requirements assisting patients to complete Prescription Assistance Applications through pharmaceutical companies.
- Manages approved prescription applications for patient monitoring prescription changes, refills, and yearly renewals.
- Assists patients with the completion of applications to qualify for government health insurance coverage or social security disability benefits.
- Schedules medical transportation for patients to appointments or procedures through insurance programs, reduced bus fares, community resources, or organization’s transportation.
- Connects patients with community resources by addressing social determinant health needs to continue life in the community.
- In collaboration with multi-disciplinary treatment team develops appropriate and supportive plan of care to address identified needs.
- Consistently uses diplomacy and respect both in person and when using the telephone, and performs effectively and professionally under stressful conditions.
- Develops professional working relationships with community resources on behalf of patient/family/caregiver.
- Ensures customer concerns are processed in compliance with organization’s policies while maintaining the highest level of patient and employee rights, including confidentiality of patient information and personnel issues.
- Determines priority of daily work and effectively completes work as assigned.
- Accommodates and supports the changes required to meet departmental and organizational goals and customer needs.
Required for All Jobs
- Performs other duties as assigned
- Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
Patient Facing Options
- Position is Patient Facing
Remote Work Guidelines
- Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.
- Stable access to electricity and a minimum of 25mb upload and internet speed.
- Dedicate full attention to the job duties and communication with others during working hours.
- Adhere to break and attendance schedules agreed upon with supervisor.
- Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.
Remote Work Capability
- Hybrid
Scope
- No Supervisory Responsibility
No Budget Responsibility
Physical Demands
- Balancing: Rarely less than 1 hour
- Carrying: Rarely less than 1 hour
- Climbing (Stairs): Rarely less than 1 hour
- Crawling: Rarely less than 1 hour
- Crouching: Rarely less than 1 hour
- Eye/Hand/Foot Coordination: Rarely less than 1 hour
- Feeling: Rarely less than 1 hour
- Grasping (Fine Motor): Occasionally 1-3 Hours
- Grasping (Gross Hand): Occasionally 1-3 Hours
- Handling: Occasionally 1-3 Hours
- Hearing: Continuously greater than 5 hours
- Kneeling: Rarely less than 1 hour
- Lifting: Rarely less than 1 hour up to 25 lbs
- Pulling: Rarely less than 1 hour up to 25 lbs
- Pushing: Rarely less than 1 hour up to 25 lbs
- Reaching (Forward): Rarely less than 1 hour up to 25 lbs
- Reaching (Overhead): Rarely less than 1 hour up to 25 lbs
- Repetitive Motions: Rarely less than 1 hour
- Sitting: Continuously greater than 5 hours
- Standing: Rarely less than 1 hour
- Stooping: Rarely less than 1 hour
- Talking: Continuously greater than 5 hours
- Walking: Rarely less than 1 hour
Working Conditions
- Combative Patients: Rarely less than 1 hour
- Dusts: Rarely less than 1 hour
- Electrical: Rarely less than 1 hour
- Explosive: Rarely less than 1 hour
- Extreme Temperatures: Rarely less than 1 hour
- Infectious Diseases: Rarely less than 1 hour
- Mechanical: Rarely less than 1 hour
- Noise/Sounds: Occasionally 1-3 Hours
- Other Atmospheric Conditions: Rarely less than 1 hour
- Poor Ventilation, Fumes and/or Gases: Rarely less than 1 hour
- Hazards (other): Rarely less than 1 hour
- Vibration: Rarely less than 1 hour
- Wet and/or Humid: Rarely less than 1 hour
Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment.
Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.
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