The Community Manager will deliver an AWESOME experience to our members. We are seeking someone with exceptional Customer Service skills, a passion for helping others, problem solving, and who values being the go-to team member for our online communities. We’re looking for support of and engagement with our communities by a strategic thinker who stays aware and ahead of the needs of our paid programs.

Responsibilities and Duties:

• Answer support questions via email, chat, or social media to get customers the information they need
• Build our knowledge base with frequently asked questions to more efficiently respond to customer concerns, and provide a valuable resource to them as the company grows
• Draft/edit/send email reminders and announcements to members
• Engage with our community in free and paid Facebook groups to help increase overall brand loyalty
• Troubleshoot customer issues
• Handle cancellation requests and process payments
• Assist in scheduling online events
• Obtain and document client testimonials to support marketing efforts
• Offer basic technical support to members, including site access and walk-throughs
• Build a strong customer following via social media pages and groups
• Serve as the liaison for webinars, summits, guest blogging, and podcast opportunities
• Serve as the affiliate and JV manager for external affiliate programs
• Communicate our program expectations to new members
• Answer member questions
• Develop internal systems and processes

Qualifications:

• Passion for helping people
• Innate problem solver
• Enthusiastic about connecting with our program members
• Excellent oral and written communication skills
• Self-directed
• Detail-oriented
• Strong decision-maker
• Passionate about helping others
• Customer-focused
• Organized

Ultimately, people love working with Marketing By Monrae because we are fired up about our mission to help entrepreneurs/small businesses walk in their brilliance.

You can learn more about our company here: https://mobuniversity.org/

Job Type: Contract

Pay: From $20.00 per hour

Experience:

• customer service or community management: 2 years (Preferred)

Work Location: Remote

Please Note :
clarksqn.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, clarksqn.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.