Homestead Companies is a fully integrated real estate company with in-house development, construction, management, and investment opportunities in multifamily, student housing, and active 55+ living. We have over 8,500 student housing beds and over 2,000 multifamily units located in Ohio, Pennsylvania, Mississippi, South Carolina, and Texas with our corporate office in Columbus, OH.

Homestead offers an exceptional company culture by providing a supportive and fun working environment and promoting a healthy work-life balance. We appreciate the vital role each team member plays and we offer highly competitive salaries. In addition, our exceptional benefits package for full-time employees includes:

• 3 Weeks PTO First Year
• Medical, Dental and Vision Insurance
• 401K After 3 Months, employer match up to 4%, immediately vested
• Employee Referral Program
• Property Rental Discount
• Employee Assistance Program
• and more!

MISSION

• To provide the best resident life experience possible.

VISION

• To continue to grow as developers, builders and operators and create a place where the best choose to work, residents choose to live, and investors choose to trust.

VALUES

• Every day, these Values drive the culture of all our efforts. Together, we commit to:

Say It, Support It , Grow It, Own It, Do The Right Thing

As a Community Manager, you’ll oversee the property’s operations to ensure that exceptional service is delivered to all residents and the property is meeting its financial goals. You’ll also serve as a leader in our organization, championing the Homestead culture and ensuring associates have the tools, resources and direction to be engaged and successful.

Your Responsibilities:

• Ensure community meets all monthly, quarterly and annual financial and operational targets, including achieving the highest possible net operating income through effective cost control and revenue improvement programs.
• Oversee and participate in all aspects of leasing production, including leasing administration, marketing activities and maintaining product knowledge of community and competitors to maximize rental income and budgeted occupancy.
• Oversee and participate in all aspects of rent collections, file necessary evictions and ensure landlord/resident laws are followed.
• Oversee, assist and hold accountable all office and maintenance team members to ensure proper execution of individual responsibilities, while promoting a positive work environment.
• Train and mentor individual team members to ensure the understanding of approved policies, procedures and protocols to perform daily responsibilities.
• Perform difficult staffing duties including hiring, terminations, and corrective actions.
• Provide excellent customer service including managing resident retention, monitoring timeliness and quality of service requests and ensuring aesthetic standards are maintained to the highest level for all aspects of your community.
• Ensure completion, accuracy, and timelines of all reporting requirements.
• Identify and communicate both operational and financial risks to corporate management and establish corrective action plans.
• Act as the primary point of contact between the corporate office and property, interacting with investors as necessary.
• Other tasks as directed and assigned.

Who You Are:

A people leader. Let’s be real – managing people is hard. Ideally, you’ve coached, directly managed, and demonstrably moved the effectiveness of other adults before taking this job. You build relationships across lines of difference, inspire and motivate others to buy into your vision, navigate challenging conversations with finesse, make tough calls, invest in the development of your team, communicate effectively in all formats, give and receive feedback fluidly, and model/hold a high bar of excellence.

Customer service driven. You approach residents, prospects, and vendors with a positive, friendly attitude and take pride in providing top-notch service by building long-term relationships and going above and beyond customer expectations. You take responsibility for and quickly rectify mistakes and respond to complaints in a timely and empathetic manner.

A courageous problem solver. You keep it cool when things get crazy, approach problems with viable solutions, and know when you need to roll up your sleeves to support the team.

A masterful executor. You get things done. You fervently plan backwards to meet timelines, achieve big goals, and manage complex projects in a fast-paced environment with many moving pieces and stakeholders and ensure goals reach or surpass the finish line.

Financially focused. You use a data-driven approach to make decisions that positively impact the property’s financials. You find creative ways to move the needle and are focused on driving results that ultimately influence the bottom line.

What you will need to be successful in this role:

• High school degree or equivalent required, bachelor’s degree in Property Management, Business or related field preferred.
• 3 – 5 years’ progressive experience in a luxury or new development conventional housing property management role. At least one-year prior Property Manager experience preferred.
• Experience with Entrata