ESSENTIAL JOB FUNCTIONS:

• Identify and engage patients to maximize primary care, behavioral health, and other health services at GPH and through its community partners.
• Outreach to underserved individuals and families in the community to facilitate enrollment in healthcare at GPH and connect individuals with appropriate health insurance options, such as MaineCare, Medicare, the Health Insurance Marketplace and hospital Free Care programs.
• Help patients navigate their visits at Greater Portland Health, providing help and support before, during and after visits.
• Provide case management services, support individuals with their care plan, and develop strategies to improve their health and well-being.
• Coordinate with area housing authorities, schools, social service agencies, shelters, homeless street outreach teams, faith-based organizations, food kitchens, transportation systems, and other organizations to connect patients to needed resources and maximize utilization of GPH services for underserved populations.
• Follow-up with patient’s plan, including helping patients make appointments; complete lab tests; obtain referrals, imaging, and medications; find transportation, and utilize community resources.
• Assist patients in filling out forms including GPH forms, General Assistance, and housing and social security applications.
• Build understanding and social capital to support healthier behaviors and lifestyle
• choices.
• Deliver health information and community education sessions using culturally appropriate terms and concepts.
• Plan and attend outreach events in the community to inform individuals, families and community members about available services and programs at GPH.
• May, on occasion, translate and interpret for clients and providers if certified in medical interpreting.
• Serve as a liaison and link between GPH and other health and social service agencies and the community regarding COVID-19 testing.
• Provide and conduct COVID-19 testing, supply ordering, and lab support.
• Reach out to patients who are not engaging in care to set up appointments and gather information to support the patient.
• Support care team members in administrative tasks which improve patient access to care and enable patients to follow through on their care plan.
• Responsible for taking reasonable care of their own health and safety at work.
• Perform other duties as assigned.

STAFF EXPECTATIONS:

• Support and show gratitude to all coworkers.
• Agree to ask for help when needed and ask questions to learn; be willing to grow in your role and position at Greater Portland Health (GPH).
• Be part of the solution.
• Believe and participate in change and be willing to engage in improvement process.
• Model effective teamwork and collaborative communication.
• Provide respectful feedback (in a private setting) when encountering conflicts; ask for help from supervisor as needed.
• Understand and value that everyone’s role is important and contributes to the whole organization.
• Be willing to learn, cross train, and share knowledge.
• Model positivity.
• Understand body language matters.
• Forgive and learn from failure.
• Agree to be flexible and adapt to organizational changes.
• Be mindful of challenges and burdens other colleagues may be facing and be kind.
• Honor and appreciate all forms of diversity.