COMPANY OVERVIEW:

Two Rivers Financial Group, Inc., through our wholly-owned subsidiary of Two Rivers Bank & Trust, offers financial solutions encompassing banking and wealth management services with locations in Ankeny, Bettendorf, Burlington, Coralville, Des Moines, Iowa City, Keokuk, Mediapolis, Mount Pleasant, West Burlington, and West Des Moines, Iowa.

We are not only committed to providing excellent customer service and financial expertise, but Two Rivers is also extremely passionate about volunteering and investing in the communities we serve.

Two Rivers is confident you will find opportunities and rewards with our company - whether you are a seasoned financial service professional or someone looking to begin a new career.

Surround yourself with innovative solutions and empowered coworkers. Come join the Two Rivers Team!

POSITION PURPOSE:

This position is responsible for individual and business development activities and strategies that promote core deposit growth by attracting new business and building relationships with new and existing customers. This position is responsible for providing timely and efficient service to the customer while adhering to all bank and regulatory guidelines. This position is responsible for Consumer Lending responsibilities and maintaining borrower relationships.

EDUCATION AND WORK EXPERIENCE:

• High school diploma or equivalent
• Prior enhanced banking experience and extensive knowledge of banking products and services.
• Prior enhanced new account knowledge/experience.
• Two or more years of consumer lending or comparable work experience.

SKILLS AND QUALIFICATIONS:

• Experience with computer operating systems. (Windows)
• MS Office software experience
• Basic math skills.
• 10 key skills preferred.
• Exceptional internal and external customer service skills.
• Demonstrate selling skills and abilities.
• Attention to detail.
• Demonstration of excellent communication skills, both oral and written.
• Strong organization skills and effective time management.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

• Ensure a positive interaction with customers and non-customers during all interactions.
• Responsible for obtaining pre-determined goals for service, sales and operations.
• Responsible for establishing and updating retail services that meet the customer’s need, resolving complaints and offering resolutions.
• Perform all duties in accordance with bank policy and procedure and at highest standards of operational excellence.
• Recommend appropriate accounts and services by explaining unique benefits to the customer in addition to features; as well as other products and services offered by TRFG entities.
• Identify potentially fraudulent activity to help prevent loss to the Bank and our customers.
• Actively use bank technology and resources to keep customer information current and inform them of additional ways we can meet their needs. (i.e. online banking, bill pay, etc.)
• Perform other duties based on branch traffic and needs. (i.e. Teller duties)
• Actively participate in community events to demonstrate support for the Two Rivers culture.
• Develop and maintain relationships with customers to increase retention and customer satisfaction.
• Keep current on regulations and legislation affecting consumer and home equity lending.
• Maintain quality portfolios keeping past dues, document exceptions, classified credits, non-classified credits to a minimum for consumer and home equity loans.
• Negotiate credit items including costs, repayment methods, and collateral requirements for consumer and home equity lending.

SCHEDULE/TRAVEL/STATUS:

• Monday – Friday, Saturdays by Rotation
• Infrequent Travel
• In-Branch Position

NOTICE:

This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. Two Rivers reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. Two Rivers shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

BENEFITS:

• Competitive Compensation
• Comprehensive Healthcare
• 401K Retirement Plan
• Employee Stock Ownership Plan
• Life & AD&D Insurance
• Long Term Disability Plan
• Paid Time Off (PTO)
• Paid Holidays
• Paid Volunteer Hours
• Professional Development and Advancement Opportunities
• Employee Assistance Program