OUR COMPANY

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook, and Pinterest: @AubergeResorts and #AlwaysAuberge.

Our mission is to be the best-loved operator of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-a-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveler. Passionately local, experience-led, romantic, and stylish, these hotels hum with a vibrancy that is both refined and relevant.

OUR PROPERTY

Blanketed with meadows of native flowers and wild woodlands, Wildflower Farms sways in rhythm with the seasons and the simple pleasures of life lived Upstate. Ensconced by fragrant fields of wild bergamot and mountain mint, the property’s 140 arcadian acres embody Hudson Valley ease. A slow-rippling river gently embraces free-standing cabins framing clear views of the mighty Shawangunk Ridge. Crisp air, bright skies, and the melodies of Mother Nature beckon stillness and contemplation, while forested footpaths and towering cliffs call to an adventurers’ spirit. Reconnect with yourself and nature at Wildflower Farms.

ROLE SUMMARY

Join our team as a Communications Operator and become one of the authors of our story. The Communications Operator is a critical member of the guest services team, attending to outside calls, as well as calls and messages from the rooms regarding guest requests for services.

You will use your knowledge of automated phone systems to send, receive, and route calls set up and handle voicemail and enable multi-party telephone conversations.

• Answer telephone calls and provide a well-mannered reply to all telephone callers in a professional manner.
• Manage all incoming and outgoing calls at the front desk of the hotel.
• Provide thorough and accurate information about various hotel services, amenities, and/or features that Wildflower Farms provides.
• Accept wakeup call service requests from guests and provide timely wakeup call service to in-house guests.
• Take notes and messages via the telephone and properly deliver them to the appropriate guests.
• Properly and professionally handle any guest issues and, if needed, seek help from fellow team members or managers.
• Record of all guest service needs and issues and ensure that guests receive assistance from the appropriate team member or manager.
• Stay familiar with different hotel services, experiences offered, terminologies, and glossaries. provide proper information about the functions of different amenities, departments, or staff.
• Carefully handle all telephone equipment and maintain proper telephone handling procedures set by Wildflower Farms.
• Become familiar with, update, and keep a record of all departments’ extension numbers, hotel internal telephone spreadsheets, foreign language lists, department head’s telephone numbers, and, if possible, their private numbers so that in times of emergency they can be reached swiftly.
• Provide security training for 911 calls.
• Keep the working area clean and make sure all equipment is functioning properly.
• Establish and maintain good professional relationships with other departments such as Housekeeping, In-Room Dining, Engineering, Sales, and Culinary.

QUALIFICATIONS

• Previous experience managing a PBX system; luxury hotel experience desired.
• Ability to anticipate guests’ needs, change goals and direction quickly, and multitask.
• Working knowledge of communications management systems.
• Computer literate and good knowledge of Google document management.
• Superb organizational and communication skills.
• Reliability, diligence, dedication, and attention to detail.
• Self-motivated and enthusiastic, able to lead the housekeeping team by example.
• Appearance must be clean and professional with a cheerful and courteous demeanor at all times.
• The position requires interactions with Guests as well as with members of staff and the management team.
• Able to work on a flexible schedule, including weekends and holidays, according to departmental and operational needs.

OUR STORY

At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. If you feel that our approach is aligned with your own passions and beliefs, then please share with us why you want to become part of our collection.

Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Gardiner, NY 12525: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Phone etiquette: 1 year (Required)
• Multi-line phone systems: 1 year (Preferred)
• Hotel experience: 1 year (Preferred)

Work Location: In person

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