The Commercial Compliance Officer ("Commercial CO"):

(a) Oversees, manages, and improves the Bank's commercial compliance function in accordance with the Bank's Compliance Management System ("CMS"), for the purpose of ensuring the Bank's compliance with all federal and state laws, rules, and regulations, the Bank's internal policies and procedures, and industry, ethical, or fiduciary practices or standards, as applicable.

(b) Leads and manages the Bank's commercial compliance under the direction of the Director of Compliance and the heads of the Commercial Units.

(c) Communicates, promotes and reinforces a strong and proactive culture of compliance.

Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.

Primary Accountabilities:

Commercial Units’ Compliance. Actively assist and advise the Commercial Units’ management on their responsibility to promote and enhance a robust compliance culture, through demonstration of compliance knowledge and experience, skillful and effective communication, development of strong internal relationships, continual development, and reinforcement of compliance as a core competency, and achievement of corporate and business objectives. The Commercial CO has dotted line reporting to the Director of Compliance and is responsible for engaging in activities that contribute to the day-to-day compliance oversight of the Commercial Units and any related third-party relationships in alignment with the CMS Policy and Business Unit Compliance Officer (“BUCO”) Program. The Commercial CO is accountable for implementing the CMS Policy, including but not limited to the following activities:

• Compliance Risk Assessment. Facilitate the Compliance Risk Assessment process by identifying, assessing, and managing regulatory compliance risks within the Commercial Units.
• Compliance Regulations. Have and maintain a solid understanding of all relevant compliance laws and regulations, keep abreast of any regulatory changes, and ensure that any regulatory changes are properly addressed by or incorporated into the Commercial Units’ operations.
• Compliance Program. Devise, implement, maintain, and continually improve the Commercial Units compliance program. Ensure that the Commercial Units compliance program is current, documented, tested, and effective.
• Compliance Policies/Procedures. Develop and maintain the Commercial Units’ compliance policies, procedures, processes, and internal controls to ensure that regulatory requirements are sufficiently addressed and that day-to-day compliance activities operate in a compliant manner.
• Compliance Training. Conduct periodic in-person compliance training as directed by the Bank’s Corporate Compliance Department in accordance with the Bank’s Compliance Training Program, which shall include appropriate compliance education and training for all Commercial Units personnel.
• Monitoring/Testing. Develop and maintain the Commercial Units compliance monitoring program and schedule in accordance with the Bank’s Compliance Monitoring Program, and the Commercial Units’ Monitoring/Testing Procedures, in order to identify procedural, system, training, or other weaknesses to preclude compliance violations.
• Fair Lending. Monitor and ensure that Commercial Units personnel are complying with all fair lending laws and regulations in accordance with the Bank’s Fair Banking Policy and procedures, to include testing, analyzing, and reviewing approved and denied loans, exceptions, waivers, pricing, redlining, steering, marketing, etc. for discriminatory treatment.
• Compliance Issues. Escalate compliance concerns to the Corporate Compliance Department for inclusion on the Issues Tracking Log and ensure that timely corrective action is taken as necessary and appropriate to address regulatory concerns.
• Customer Complaints. Support the Customer Complaint Program by ensuring that Commercial Units employees understand and fulfill their responsibilities for reporting and addressing customer complaints; and by handling and responding to compliance-related complaints, inquiries, or comments from consumers and customers.
• Systems/Products/Services/Vendors. Review all applicable Commercial Units systems, products, services, activities, and vendors for compliance.
• Compliance Exams/Audits. Represent the Commercial Units in all compliance examinations and audits and ensure that timely corrective action is taken for any compliance issues.
• HMDA/CRA. Each month, provide Corporate Compliance Department with a complete and accurate Home Mortgage Disclosure Act (HMDA) Loan Application Register (LAR) and Community Reinvestment Act (CRA) Loan Register (LR).
• Compliance Records. Ensure that Commercial Units maintain all compliance records and documentation as required by applicable compliance laws and regulations.
• Meetings. Attend all management meetings to keep appraised of developments within Commercial Units that may impact compliance.
• Compliance Advice. Actively participate in and advise on business decisions within Commercial Units that involve compliance issues or have compliance implications, including new or changes to existing products, services, processes, projects, and vendors. Ensure that Corporate Compliance is notified of and involved in all such business decisions.
• Compliance Resources. Ensure that Commercial Units have adequate compliance human and other resources.
• Marketing. Review marketing materials for conformance with compliance laws and regulations.
• Assist Loan Originating System (LOS) Team. Assist with developing, updating, and maintaining all compliance disclosures, forms, and documents as needed. Participate in all compliance testing plans following system updates.
• Other Compliance Tasks. Complete other compliance related projects and tasks as requested to support the Bank’s CMS Policy.

Minimum Qualifications:

Education:

• Bachelor's Degree from an accredited four-year university required

Experience:

• 4+ business or commercial lending, compliance, audit, examination, and/or relevant legal experience required

Physical Requirements & Working Conditions:

• Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
• Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
• Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
• Must be able to read and understand bank-related documents.
• Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.