Collision Center Director Job at Chapman Auto Group
Job Type
Qualifications
-
Driver's License
Benefits
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Full Job Description
Position Requirements:
Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements for a variety of carriers
Aptitude in decision-making and problem solving
Ability to lead and work collaboratively with others to meet shared objectives
Demonstrated ability to meet deadlines and achieve successful results
Proficient knowledge and use of estimating software
Proficient with Computers and other technology
Valid driver’s license required
Legally authorized to work in the United States
Responsible for the overall leadership and management of the facility
Monitor and maintain company targets and standards for performance and growth
Manage a shop that by all standards (especially, KPI’s, Customer Service, Quality and Profitability) is in the top 10% of the industry
Model and holds team accountable for providing the highest level of customer service in the industry and living the Crash Champions Total Sales Attitude (TSA) every day
Recruit, manage and develop employees for future growth within our organization
Measures quality standards by performing in-process and final quality checks
Facilitates and nurtures relationships with insurance accounts, agents and customers
Excels in a fast paced, competitive work environment while ensuring positive employee morale
Creating and instilling a sense of urgency with the team to exceed goals
Ensure that the shop is maintained, organized, and looks good inside and out
Responsibilities:
Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality and efficiency, such that the location meets or surpasses KPIs
Responsible for assigning repair jobs to Body Technicians and prioritizing vehicles for teardown or paint
Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as needed
Ensure all repairs are in line with I-Car quality standards, all repairs are billed accurately and correctly, and back of shop PPE protocol is upheld for teammate safety
Ensure production staff adheres to punch-in/out guidelines and flag-hour procedures for weekly payroll processing and manage staff PTO, vacation or leave
Communicate with team (Body Technicians, Repair Planners, Shop Assistants) to ensure production is moving as needed to meet delivery requirements
Responsible for understanding all teammate position requirements, interviewing and hiring the best candidates for roles based on skills and experience, and providing individual teammate performance coaching, feedback and support for growth/progression opportunities
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance / Vision insurance
- Health insurance
- Life insurance
- Paid time off
Schedule:
- 10 hour shift Monday-Friday
Experience:
- Body Shop Management: 5 years (Required)
- Body Shop Estimating: 5 years (Required)
- CCC One: 5 years (Preferred)
- DRP: 2 years (Preferred)
Job Type: Full-time
Pay: $110,000.00 - $150,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- Day shift
- Monday to Friday
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