The University of Iowa Hospitals and Clinics department of Patient Financial Services is seeking Coding Coordinators to serve over the areas of Neurology, Pathology, and Clinical Cancer Center. As a Coding Supervisor for the Professional Coding Division, you will support a culture of Service Excellence by delivering high quality customer service in a fast-paced environment and maintaining composure in difficult situations. You must have the skills to provide providing accurate and comprehensive information (written and verbally) to clinic personnel, physicians, administration, providers, co-workers, and team members in a professional manner. You must demonstrate compassion, empathy and respect to patient rights and confidentiality.

In this role, you will provide supervision to a core group of medical coding staff including training, scheduling, assigning, and evaluating work.

This position is eligible to participate in remote work. Remote work must be performed at an offsite location within the State of Iowa. Training will be held either on ONSITE at the HSSB building or via zoom, with location and length of training determined by the supervisor. Remote eligibility will be evaluated upon a satisfactory job training opportunity. Successful candidates must comply with requirements of the remote work program and related policies.

Key Areas of Responsibility:

• Provide direction, assignments, feedback, coaching and counseling to assure outcomes are achieved. Ensure staff achieve and maintain proper certification.
  • Team members could be primarily remote.
• Monitor physician and/or facility coding and billing activities performed for the centralized departments with PCD through QA and productivity reviews to ensure compliance with all rules and regulations in a timely manner. Provide education and training when deficiencies are identified, or new processes are implemented.
• Prepare reports to assure quality and productivity expectations are being met.
• Review medical record documentation and assign appropriate ICD-10-CM/PCS, CPT and/or HCPCS codes in accordance with coding/compliance policies, official coding, payor, and regulatory guidelines as needed.
• Incorporate initiatives that improve compliance and reduce risks to the institution.
• Act as a liaison for the department coding activities to the clinical department administration, physicians/providers, PFS billing staff, JOC and others.
• Serve as resource and technical expert for complex coding/billing issues.
• Work with staff to suggest additional avenues to resolve coding issues.
• Communicate with coding staff, third party payors, clinic staff and patients to address and resolve patient account issues. Advise staff and management regarding claim edits, denials, and payment trends.
  • Provide developmental and administrative assistance and expertise for data analysis, trending, and payer regulations/policies.
  • Prepare and distribute reports to summarize the results of department coding activities.
• Develop and implement training programs to increase the skill and expertise of staff.
• Implement new processes and targets developed by management.
• Ensure processes for charge capture, charge processing is operating effectively. May make recommendations based on analysis of data.
• Work with HCIS, department administration, finance and others regarding appropriate coding, billing, and medical documentation.
  • Assist in planning and implementing various computer applications, software, databases, and bolt on products such as Epic, Computer Assisted Coding, Claims Manager, 3M, etc.
  • Gather information for submittal and respond to benchmark surveys or questionnaires required by external agencies. Prepare reports to assure quality and productivity expectations are being met

Classification Title: Coding Coordinator

Department: Patient Financial Services

Percent of Time: 100%

Staff Type: Professional & Scientific

Pay Grade: 3B

Salary: $55,000 to $70,000

Location: Hospital Support Services Building (HSSB) located in Coralville, IA

This position is eligible to participate in remote work. Remote work must be performed at an offsite location within the State of Iowa. Training will be held either on ONSITE at the HSSB building or via zoom, with location and length of training determined by the supervisor. Remote eligibility will be evaluated upon a satisfactory job training opportunity. Successful candidates must comply with requirements of the remote work program and related policies.