Customer Service, Compliance & Teamwork

Acts as a positive representative of the facility at all times.
Maintains pleasant, respectful and courteous interactions with residents, families, staff and visitors.
Remains open to new ideas, seeks to understand change and adapts positively.
Builds and maintains positive working relationships.
Adheres to corporate compliance program and standards of conduct.
Answers call lights promptly in a courteous/professional manner.

Communication

Practices effective communication skills with all customers and co-workers
Demonstrates courteous behavior by introducing self, extending genuine words of concern, calling people by name, giving them their full attention and using appropriate body language.
Demonstrates conflict resolution skills.
Listens and accepts constructive feedback.

Personal Effectiveness
Complies with all personnel policies
Maintains active license
Comes to work promptly on scheduled days.
Demonstrates ethical and appropriate workplace behaviors.

Team player: Works as a competent member of the team, willingly providing back-up support for co-workers when

appropriate and actively supporting group goals.

Computer/Technical Skills: Displays proficiency using standard office equipment such as a fax, Xerox,

scanner, etc. Demonstrates advanced proficiency with documenting using EMR technology.

Professional Qualifications:

Must be a Certified Nursing Assistant in accordance with law of this state.
Must have one-year experience as a Certified Nursing Assistant. Completion of a state approved training course for feeding assistance is required.
Must be able to read, write, speak and understand the English language. Must possess the ability to make independent decisions when circumstances warrant such action.
Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies /personnel and the general public.
Must have patience, tact, cheerful disposition and enthusiasm, as well as be willing to handle residents based on whatever maturity level at which they are currently functioning.