The Quality Improvement Assistant works as part of the Quality Team to support CHC’s initiatives toward data integrity, reporting, quality improvement, The Clinical Quality Coordinator works as part of the Quality Team to support CHC’s initiatives towards quality
improvement, and value based care initiatives. The Clinical Quality Coordinator will collaborate with team members
to create and implement tools, processes, and systems to optimize clinical quality, patient safety and care
management. The Clinical Quality Coordinator will also assist in the training and development of staff in the
support of clinical and quality initiatives. Minimum Qualifications Knowledge, Skills & Abilities

• Reads, speaks, understands and writes proficiently in English.
• Works independently and is self-directed.
• Works effectively in a team environment.
• Organizes, prioritizes, and coordinates multiple activities and tasks.
• Works with initiative, energy and effectiveness in a fast-paced environment.
• Remains calm and effective in high pressure and emergency situations.
• Produces work in high quantity and quality.
• Problem-solves with creativity and ingenuity.
• Use of multi-line telephones and other office machines.
• Proficiency in the use of Microsoft Office applications; Word, Excel and Outlook.
• Knowledge of medical terminology.

Preferred:

• Bilingual skills.

Education

• High school graduate or equivalent.
• Associate’s degree in health-related field, or in lieu of degree, a combination of equivalent education and work

experience.
Preferred:

Experience

• Healthcare information systems, such as electronic health record and practice management systems

experience (1 year).

• Healthcare or related experience (1 year).

Preferred:
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• Experience in a multiple provider medical practice/Ambulatory medical setting.
• Working with low income, multi-ethnic populations.

Credentials

Preferred:

ESSENTIAL FUNCTIONS / PERFORMANCE EXPECTATIONS:
I. Job Specific Functions/Performance Expectations The essential functions and performance expectations described here are representative of those an employee
encounters while performing the basic functions of this job. An employee may be required to perform other
functions as assigned, which are not listed. Reasonable accommodations may be made to enable qualified
individuals with disabilities to perform these essential functions and performance expectations.
A. Job Specific Functions/Performance:
1. Assists in the design and implementation of system processes to optimize clinical quality, patient safety and
care management.
2. Provides education to employees on process improvement to include PDSA and LEAN methodology.
3. Assists the Clinical Quality RN in auditing, training, and assessment of staff in support of continuous quality
improvement.
4. Leads quality improvement efforts at the clinic level.
5. Provides reports on the status of interventions aimed at increasing compliance.
6. Assists in the development of a data tracking system to guide and prioritize interventions.
7. Audits electronic health records for accuracy and data integrity.
8. Collaborates with clinical teams to define barriers to care and works to find solutions.
9. Assists in the development of reports designed to provide actionable data regarding status of efforts aimed at
quality improvement.
10. Collaborates with members of the IT team to identify electronic workflow opportunities to support
documentation of care.
11. Collaborates with the Managed Care Organizations in the identification of care opportunities and assists in the
implementation of efforts focused on improvement.
12. Adheres to attendance standards in order to perform the job functions for daily operations and/or continuity of
patient care.

II. CHC Core Competencies CHC’s Core Competencies are required knowledge, skills and abilities that an employee must possess in order to
successfully perform job functions that are essential to operations of the organization.
A. Customer Service:
Provides customer service by having and demonstrating the characteristics of CHC’s Values in every interaction and
in all aspects of job performance.
B. Communication:
Demonstrates oral and written communication skills to convey information and knowledge clearly and effectively.
Exchanging ideas with others and listens with the intent to understand.
C. Professionalism:
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Demonstrates behaviors, characteristics and appearance of professionalism at all times. Engages in activities that
show commitment and contribution to a positive morale, culture and ethical environment of the organization.
D. Collaboration:
Maintains positive, collaborative, cooperative and respectful working relationships with coworkers and supervisor.
Contributes to the team effort and works to reduce conflict.
E. Time Management:
Manages, plans and adjusts work time to effectively complete functions, expectations and responsibilities of the job.
Adheres to standards of attendance, including rest and meal breaks, punctuality, and time off.

Job Type: Full-time

Pay: $27.31 - $33.03 per hour

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