Help at Home is the nation’s leading provider of high-quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients/patients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support making it possible to keep people comfortably and safely within their homes and communities.

Position Overview:

The Clinical Manager is responsible for ensuring that patient care is coordinated and managed appropriately. The Clinical Manager is responsible for the supervision of clinical personnel and for the day-to-day operations of an assigned branch(es) or service area under the supervision of the Director of Clinical Services and in accordance with agency policy and procedure which meet Medicare, Medicaid, accrediting body, local, state, and federal law, and regulations. The Clinical Manager actively participates in the Quality Assessment and Performance Improvement (QAPI) program development seeking opportunities to improve the delivery of quality care while being fiscally responsible at all times.

Duties/Responsibilities:

• Responsible for the day-to-day operations and delivery of home health and home care services to patients/clients in their place of residence of an assigned branch(es) or service area under the supervision of the Director of Clinical Services and in accordance with agency policy and procedures which meet Medicare, Medicaid, accrediting body, as well as all local, state, and federal laws and regulations
• Strives to always provide the highest-level quality of care and customer experience

• Supervises the Clinical Coordinator and assisting and trouble shoots with the Clinical Coordinator ensuring that all patient demands are met; may fill-in for the Clinical Coordinator when absent • Acts as Director of Clinical Services in his/her absence

• Is a part of the Clinical Leadership Team and available to leadership and assigned team members during operating hours and after hours as needed.

Required Skills/Abilities:

• Excellent verbal and written communication skills
• Demonstrated ability to build rapport, collaborate and problem solve effectively in conjunction with all levels of staff, all clients, and program Case Managers
• Strong aptitude for understanding both patient/client and business needs and collaborates with leadership and team to meet company goals and objectives
• Ability to deal with ambiguity and work within a rapidly changing environment
• Strong attention to detail; advanced computer skills, specifically MS Excel
• Experience in quality measures and related staff development and training to support quality desired outcomes of care delivery
• Positive communications with patient/client and family, encouraging them and staff to ask questions and explore ideas and ways to improve their Help at Home experience creating Great Starts, Meaning Moments, and Great Days!

Education and Experience:

• Currently licensed as a Registered Nurse in the Ohio providing care and a graduate of an accredited/approved professional school of nursing or therapy

• Current CPR Certification • Demonstrated ability of strong organizational and communication skills

• 3-5 years leadership experience in the health industry
• 1 year leadership experience in home health or homecare, preferred

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

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