Clinical Care Coordinator Job at Coast Community Health Center
The Clinical Care Coordinator is the Coast Community Health representative between patients, medical, behavioral health and other community organizations. The Care Coordinator works with patients to support a wide range of needs that may include transportation for appointments, connecting patients to community resources, providing education, giving appointment reminders and making follow-up calls. The Care Coordinator is part of a larger care team and works with a variety of team members.
Essential Functions · Manages a caseload of patients efficiently, organizes priorities, provides timely intervention and maintains confidential records.· Assists patients with processing Oregon Health Plans applications · Coordinates outside support services and performs related functions including troubleshooting needs, facilitating interactions, assisting with resource connection, and arranging appointments. · Works collaboratively with patients, primary care providers and integrated team members to produce, implement, and maintain care plans and documentation in a trackable manner. · Develops supportive and therapeutic relationships with patients. · Observes and documents relevant indicators including patient behavior, presentation, safety, hygiene etc. · Promotes patient independence and wellbeing. · Assists patient(s) in obtaining needed services.
· Communicates professionally with organizations and individuals. · Maintains meticulous documentation, meets documentation standards and remains organized while managing multiple priorities. · Performs other relevant functions and duties as directed/required. QUALIFICATIONS (SKILLS, KNOWLEDGE & ABILITIES): Work Experience: · Work experience in community outreach or experience in social services · Experience in a customer service role. Education, Training, Certification and Licensure: · Clinical Nursing Licensure required – Minimum of Certified Medical Assistant · Prior experience in Case Management or Social Services Preferred · Community Health Worker certification required or completion within the first 6 months of employment or Certified Medical Assistant
Essential Functions · Manages a caseload of patients efficiently, organizes priorities, provides timely intervention and maintains confidential records.· Assists patients with processing Oregon Health Plans applications · Coordinates outside support services and performs related functions including troubleshooting needs, facilitating interactions, assisting with resource connection, and arranging appointments. · Works collaboratively with patients, primary care providers and integrated team members to produce, implement, and maintain care plans and documentation in a trackable manner. · Develops supportive and therapeutic relationships with patients. · Observes and documents relevant indicators including patient behavior, presentation, safety, hygiene etc. · Promotes patient independence and wellbeing. · Assists patient(s) in obtaining needed services.
- Coordinates with other agencies to obtain services for recipients.
- Proactively communicates with patients, primary care team, behavioral health team and other team members.
- Ensures quality standards for case management are met. Completes peer reviews and follows a process for continuous quality improvement.
- Addresses and responds to sensitive situations in a timely, patient-centered, and trauma informed manner.
- Identifies and seeks to remove barriers to patient care.
· Communicates professionally with organizations and individuals. · Maintains meticulous documentation, meets documentation standards and remains organized while managing multiple priorities. · Performs other relevant functions and duties as directed/required. QUALIFICATIONS (SKILLS, KNOWLEDGE & ABILITIES): Work Experience: · Work experience in community outreach or experience in social services · Experience in a customer service role. Education, Training, Certification and Licensure: · Clinical Nursing Licensure required – Minimum of Certified Medical Assistant · Prior experience in Case Management or Social Services Preferred · Community Health Worker certification required or completion within the first 6 months of employment or Certified Medical Assistant
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