We are North Idaho’s premier provider of integrated medical, dental and behavioral health services. Our amazing care teams deliver world-class healthcare utilizing a patient directed, community-focused approach. Providing high quality, affordable Healthcare from the Heart is our passion. Our mission is to deliver a healthcare experience that provides hope, inspires change, and extends life for our patients and our community.

Top reasons to join our team:

• Our employees are mission – minded
• We are passionate about providing excellent patient care
• Community-focused
• Committed to a fun and supportive team environment
• We offer high-quality competitive employee benefits

This position works in conjunction with the Clinic Medical Director and Director of Nursing to handle the business and operations side of the assigned clinic. This includes but is not limited to managing the clinic budget, overseeing collection and production, managing the front desk and clinical processes and personnel, participating in process improvement / QA activities, enforcing policy, managing employees and employee performance. This position also acts as a liaison between the clinic and the leadership team for operational, administrative and resource support and problem resolution.

• Bachelor’s degree in healthcare operations/administration, nursing, behavioral health, business or related degrees or equivalent experience; Master’s Degree preferred.
• Three (3) to five (5) years of experience that is directly related to the duties and responsibilities specified.
• FQHC/CHC experience highly preferred.
• Must be able to pass Idaho Department of Health and Welfare Criminal History Unit enhanced background check if position requires.

Knowledge, Skills, and Abilities Required:

• Ability to communicate effectively, both orally and in writing.
• Ability to use independent judgment.
• Knowledge of continuous quality improvement management principles and practices.
• Skill in examining and re-engineering operations and procedures, drafting policy, developing and implementing new strategies and procedures.
• Ability to create training and procedures from areas where there is no established protocol.
• Audits and performs to all required standards of operation.
• Knowledge of customer service standards and procedures.
• Knowledge of space allocation practices.
• Knowledge of related compliance requirements and standards.
• Knowledge of finance, accounting, budgeting and cost control procedures and practices.
• Knowledge of applicable legislation, standards, policies and procedures within the medical care industry.
• Knowledge of Medicare, Medicaid, private insurance and medical billing and coding.
• Employee development and performance management skills.
• Ability to foster a cooperative and positive work environment, both within the clinic and across Heritage Health.
• Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to supervise and train employees, to include organizing, prioritizing and scheduling work assignments.
• Knowledge of business computer software applications and EHRs relevant to practice management.
• Knowledge of staff hiring and management practices and procedures.

Duties and Responsibilities:

• Provides leadership to all departments in the clinic and acts as the main point of contact at the clinic.
• Responsible for and supervises the operations of the clinic.
• Leads the Clinic Leadership team made up of the Clinic Medical director, Front Office Supervisor and Nurse Manager and all others within their report structure to facilitate clinic level decisions and process improvements and holds the clinic leadership team accountable to implement corporate initiatives.
• Prepares agendas and provides other administrative support as needed for the clinic leadership team.
• Responsible for the production of the clinic and coordinating efforts to increase production.
• Acts as the liaison between administration and the assigned clinic(s) and ensures proper escalation of issues.
• Coordinates communication and interaction with centralized services (billing, call center, referrals, care management)
• In conjunction with designated staff, facilitates the recruitment and management of medical front office and back office staff which includes work allocation, orientation and training, discipline and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
• In conjunction with Nurse Manager or Supervisor coordinates coverage for proper staffing of the clinic.
• Directs and coordinates activities for staff development and education, including principles of “Hardwired for Excellence.”
• Implements policies and procedures to provide guidance to support functions.
• Implements procedures to ensure proper and economical use of office equipment, medical equipment, supplies, and facilities.
• Follows and ensures compliance to all relevant federal, state, and institutional regulations, guidelines, policies, and standards for the provision of services.
• Oversees, coordinates, maintains, and/or processes payroll time sheets, time off documents, travel reimbursements, purchasing documents, and/or employment documents for clinic staff.
• Participates in the quality improvement process.
• Participates in a variety of staff committees and serves on task forces and work projects as assigned.
• Oversees and provides administrative support such as preparing scheduled and special reports, and correspondence.
• Under the direction of the facility manager has oversight of building and equipment security, safety, and maintenance.
• Actively engages in project management activities at the clinic and organizational level as assigned.

20. Monitors daily clinic processes including weekly reporting, observation, and patient feedback.

21. Heritage Health staff have an active role in our Patient Centered Medical Home model of care. This role is designated as part of the Heritage Health PCMH Care Team.

22. Performs miscellaneous job-related duties as assigned.