Our Refugee Clinic at Aurora Mental Health Center (AuMHC) specializes in providing culturally responsive mental health care for refugees and immigrants across the lifespan. Our teams are multicultural and multilingual. The ideal candidate has strong experience with refugees/immigrants and is passionate about working with this population, is flexible and collaborative, and speaks one of the languages spoken by the clients we serve. Languages include: Nepali, Burmese, Swahili, Arabic, Karen, French, Dari/Farsi, Sango, and Spanish. We are seeking a full-time multilingual Client Service Representative (CSR) at to join our awesome team! Our CSRs provide administrative support and coordinate tasks associated with front desk duties. The CSR is responsible for maintaining a calm, courteous and professional demeanor at all times and protecting clients rights by maintaining confidentiality of personal and financial information.

Shift.

We are hiring a full-time CSR to work Monday - Friday 9:00 am - 6:00 pm or 9:30 am - 6:30 pm. We offer a flexible hybrid work scheduled, working in-person up to 3 days a week and work-from-home 2 days per week.

About you.

The ideal candidate should have a strong emphasis in providing Exceptional Customer Service, in person and telephonically. We work with a very diverse population here in Aurora, CO also providing services to the underserved population. Our client base are kids to older adults. Candidate must be calm, courteous and professional in every interaction. Candidates will be working with multi-disciplinary teams. Having strong organization skills and the ability to multi-task will be essential in maintaining great organization for team. Having clear and concise communication and technology competency are key in this role. The ideal candidate should have strong organization skills, be highly collaborative, and enjoy working with teens and adults. Having experience in verbal de-escalation is preferred.

Responsibilities:

• Welcome and greet all external and internal customers with dignity, respect, professionalism and superior customer service; timely answering of incoming calls, effectively responding and resolving concerns, or transferring the caller to the appropriate location for further assistance; assist clients face-to-face or by phone in scheduling, re-scheduling and cancelling appointments, complete paperwork and forms, and connect clients with other resources.
• Assist with all safety, building, and client emergencies as they arise, following the organization's protocols and locations procedures.
• Check-in clients and collect copayments at the time or service; consistent and open communication with the Finance & Accounting team; complete end of day financial reports, including collection of credit card receipts, complete daily bank deposit slip and make sure the bank deposit is picked up daily; responsible for maintenance and reconciliation of program petty cash and supplying the necessary monetary change; obtain required documents and information from clients to complete insurance verification and EHR registrations, including collection of photo IDs and insurance cards to be scanned in EHR.
• Ensure client inquiries, registration forms and other forms are accurately entered and completed in the EHR for clients to receive services (new and updates for existing clients.)
• Maintain a clean and tidy reception area, report all office building maintenance requests, unlock and lock doors, disarm and arm alarms; sort incoming and distribute outgoing mail to the appropriate staff or program/department; responsible for the inventory of forms, client packets, office and equipment supplies and for making copies and ordering in a timely manner as well as monitoring equipment to make sure it is operable for staff and requesting a service technician when needed.
• Staff member will monitor and coordinate care for assigned clients in partnership with the other members of the clients care team.

Requirements:

• High school diploma/GED
• Preferred: Associate's Degree
• One year of customer service related experience and/or training;
• Preferred: Healthcare experience
• Ability to remain calm while interacting with staff and clients, especially individuals with a behavioral health diagnosis, who can be challenging in person or via phone.
• Ability to be flexible with the business needs of the agency, and adapt to a consistently ever changing fast-paced environment.
• Must have excellent interpersonal, organizational and communication skills, and be able to work with a diverse population.
• Ability to multi-task and prioritize responsibilities, be detailed oriented, and demonstrate efficient use of time.
• Ensure work is accurate and of high quality.
• Excellent computer skills, with experience using programs within Microsoft Office, to include Word, Outlook, and Excel.

Required Vaccinations and TB Test.

AuMHC has prioritized the health and safety of our clients and staff and requires all employees to be fully vaccinated against Covid-19, receive an annual influenza (flu) shot, and receive negative TB test results prior to their first day of hire. Proof of both vaccinations and negative TB test will be required upon your first day of employment. Medical and religious exemptions may be requested for either COVID 19 vaccine or annual flu shot.

Salary for this role. Starting wage is based on experience and company equity.

• $16.05 - $24.07 per hour

Bilingual Language Differential Pay. *rate depends on language requirements for the position and candidate's fluency.

• 10% of base salary up to a maximum of $6,000/year

Benefits:

• Health insurance: Kaiser
• Dental, vision, and flexible spending accounts(dependent care & health care)
• Company paid basic life and AD&D insurance
• Long-term disability coverage*
• 403(b) retirement plan which provides 100% vesting immediately, and matching contributions up to 4% after one year of employment
• Paid time-off up to 12 days for full-time first year employees, including 9 Paid Company Holidays, 2 floating holidays, and 12 sick days (hours calculated pro-rata basis)
• Employee Assistance Program
• Voluntary term life insurance
• Short term disability*

• Eligible for benefit if working 30 hours per week or more

Our Mission.

The Aurora Mental Health Center is dedicated to helping people Live Life to the Fullest. If you are passionate about our Core Values; Passionate Caring, Rising to the Challenge, Honoring and Respecting all Persons, Believe in Resilience and Putting Client and Community First, we would like to invite you to join our family!

We are an Equal Opportunity Employer.

AuMHC and subsidiaries are dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, military status, genetic information, or any other status protected by applicable state or local law. We are committed to maintaining an environment that respects the dignity of each individual in our community. We do not tolerate discrimination in any form or context including harassment or exclusion.

Diversity Statement.

We are committed to the values of diversity, equity, and inclusion, and strive to ensure that it is interwoven into the fabric of our organization. We support and nourish an inclusive and welcoming environment for employees from diverse backgrounds.